Monitoring Rides in Roundtrip

Overview of ride statuses that your company may encounter within Roundtrip.

Throughout a ride's lifecycle, status badges in Roundtrip will update you on the ride's current status. Status badges can vary depending on whether a ride is still in the Community or if it has already been assigned to your company.

Ride Status Badges in the Community

While rides remain available in the Community and are not yet assigned to a Transportation Company, several different badges will provide updates on the ride's availability. A major distinction of status badges in the Community is the timer feature. It displays the remaining time before the ETA Submission Window closes. Once this window closes, if an acceptable ETA has been submitted, the ride will be awarded to the company with the most preferable ETA.

 
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Ride Status Badges for Assigned Rides

Once a ride is assigned to your company, it appears under the "Rides" tab in Roundtrip. This section also displays a set of badges to keep you informed about the ride's status.

 
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Still need help? Please contact our 24/7 Navigation Center at (215) 774-6893 for immediate assistance or contact our Support Team via email at rideqa@roundtriphealth.com.
Still need help? Please contact our 24/7 Navigation Center at (215) 774-6893 for immediate assistance or contact our Support Team via email at rideqa@roundtriphealth.com.
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