I Have Questions about Charges on My Credit Card
If you're paying for your own ride, Roundtrip may ask for a credit card. Here's how holds and charges work at each step.
When | What Happens to Your Card |
Ride is scheduled | A hold is placed for the estimated cost (not a charge) |
Ride is completed | The hold becomes a charge, applied within 24–48 business hours |
You don't show up for the ride | A cancellation charge applies |
Driver arrives but can't find you (missed connection) | A missed connection fee applies |
Ride is canceled for any other reason | The hold is released — allow up to 7 days to see this in your account |
Ride is rescheduled | The same hold carries over — no new hold is added |
Booked more than one ride? Each ride gets its own hold. For example, 4 scheduled rides means 4 separate holds. You're only ever charged for a ride once it's actually completed.
You don't need to contact Roundtrip to remove a hold after a cancellation: it happens automatically.
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