Getting Started
- General Information
  - What is Roundtrip?
  - Contact Us
  - How Can I Access Roundtrip?
  - Roundtrip Glossary
  - Getting Started - I’m a Dispatcher
  - Getting Started - I’m a Care Coordinator
- Roundtrip’s Offerings
  - Vehicle Types 101
  - Payer Types 101
- General Roundtrip Technical Support
  - How Can I Reset My Password?
  - I’m Unable to Login to Roundtrip
  - My Roundtrip Account is Blocked
I’m a Care Coordinator
- Accessing Roundtrip
  - Account Settings for Care Coordinators
  - Roundtrip Basics: How to Navigate the Roundtrip Portal
- Booking Transports
  - How to Book a Transport - The Basics
  - How to Book a Transport - Rideshare
  - How to Book a Transport - Taxis and Medical Sedans
  - How to Book a Transport - Wheelchair Vans
  - How to Book a Transport - Stretcher Vans and Ambulances
  - How to Search for or Add Riders in Roundtrip
  - I Can’t Book a Transport - My Rider is Flagged as “Inactive” or “Do Not Book”
  - Rideshare FAQs
  - Creating/Uploading PCS Forms
- Managing Scheduled Transports
  - I Booked a Rideshare Ride - What Happens Next?
  - I Booked a Non-Rideshare Ride - What Happens Next?
  - Overview of Ride Statuses
  - Overview of Authorization Statuses
  - Overview of Ride Notifications
  - Editing and Canceling Transports
  - Launching Will Call Transports
- Troubleshooting Ride Issues
  - Rideshare Issues
  - Complaint about a Transportation Company
  - Why Did My Patient’s Ride Cancel?
  - My Rider has a Lost or Damaged Item
  - What are Rideshare Missed Connections and How Can I Prevent Them?
  - Ride Fulfillment FAQs
- Technical Support
  - I'm Unable to Book, Edit, or View Rides
  - I’m Not Receiving Staff Ride Notifications
  - Why Can’t I Find My Rider’s Information in Roundtrip?
I’m a Transportation Partner
- Accessing Roundtrip
  - What Documentation Does Roundtrip Require for Credentialing?
  - Account Settings for Dispatchers
  - Updating Your Company’s Profile Settings
  - How to Add, Edit, and Remove Dispatcher Users
- Reviewing and Bidding on Rides
  - Reviewing Rides in Your Community
  - How to Submit ETAs and What Happens Next
  - I Submitted an ETA - Why Wasn’t My Company Awarded the Ride?
  - How to Manage Your Company’s Assigned Rides
  - Monitoring Rides in Roundtrip
  - Ride Notifications for Dispatchers
- Billing Support
  - How and When Rides are Paid
  - How Can I Enroll in Direct Deposit?
  - I Sent Roundtrip an Invoice - Why Hasn’t It Been Paid?
  - How Can I Access My Payment History or Trip Details File?
  - How Will I Determine Which Rides Were Included in My Roundtrip Payment?
  - How Can I Request a Cost Approval?
  - Ride(s) Missing from Payment
  - Cost Approval(s) Missing from Payment
  - Missing Payment for Ride(s) Not Completed after 60 Days
- Technical Support
  - I’m Not Receiving Dispatcher Notifications
  - How Can I Integrate My Company’s CAD with Roundtrip?
- Technical Documentation
  - How to Map a Traumasoft Integration
I’m a Rider
- FAQs for Roundtrip Riders
  - I Have Questions about Charges on My Credit Card
  - I’m Not Receiving Rider Notifications
  - I Need to Report a Lost or Damaged Item
  - When Will I Receive Notifications?
- Navigating Roundtrip’s Rider App
  - Account Settings for Riders
  - How to Reset Your Rider App Password
I’m a Admin Care Coordinator or Champion
- User Access
  - Managing User Access for Admin Users
- Roundtrip Configurations
  - Benefit Management
- Billing Support
  - Why is the Estimated Cost Different from the Actual Cost?
  - What are Additional Transportation Costs?
  - How Can I Access My Organization’s Invoices?
  - Configuring Facility Programs
  - Roundtrip Billing FAQs
- Technical Support
  - Venue Mapping Locations
- Technical Documentation
  - Identity Federation Integration Guide
  - How to Download and Transfer Files to Roundtrip Through SFTP
  - What Rider Data Points Does Roundtrip Collect and Share?
  - SFTP Eligibility File Guidelines
More

How Can I Access Roundtrip?

Overview of how to become a Roundtrip user.

Last updated on June 28, 2024

Ready to get started with Roundtrip? The process of requesting access may differ based on your role and your organization's relationship with Roundtrip.

I’m a Care Coordinator/Ride Booker

If your organization is partnered with Roundtrip and you're planning to start booking rides for your patients, we recommend for you to connect with your supervisor or manager to understand how access is granted in your organization. Depending on your organization's configuration with Roundtrip, a super user within your organization or your organization's IT Team may need to grant access.

Not sure how your organization provisions access to Roundtrip? Contact our 24/7 Navigation Center at (877) 396-8080 or email our Support Team at rideqa@roundtriphealth.com. We can help point you in the right direction!

I’m a Dispatcher

If your Transportation Company is already part of the Roundtrip Community, connect with the head dispatcher at your company to request access.

Not sure who the main dispatcher is for Roundtrip? Contact our 24/7 Navigation Center at (877) 396-8080 or email our Support Team at rideqa@roundtriphealth.com. We can help point you in the right direction!

I’m a Rider

Connect with your Healthcare Provider or Health Plan to get started. If your organization uses Roundtrip for transportation, they can provide further information on how to start booking rides.

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