How Can I Reset My Password?
General support for resetting your Roundtrip password.
In this quick guide, we'll walk you through the steps to reset your password as a Dispatcher or Care Coordinator. Whether you've forgotten it entirely or simply wish to update your current one, we've got you covered!
How to Reset Your Password
To reset and create a new password for your account, follow these steps:
- On app.rideroundtrip.com, type in the email associated with your Roundtrip account and click “Continue”.
- When prompted to enter your password, click the link for “Forgot Password?”
- Confirm your email address and click “Continue”. Check your email follow the link to create a new password.
- Once completed, you log in using your new password.
Important Note: If your organization is integrated with an identity provider for access, you may not be able to reset your password by following these steps. You will need to follow your identity provider’s steps for resetting your password.
How to Change or Update Your Existing Password
To update your existing Roundtrip password, follow these steps:
- Log in to app.rideroundtrip.com. Click on your initials in the upper right corner.
- Click on "Account Settings" from the dropdown menu.
- Once in your Account Settings, scroll down to the link for "Reset Password".
- This will trigger a password reset email to the email address your account is registered with. Open your email and follow the link to create a new password.
- Once completed, you can begin using your new password when logging in.
Other Standard Pages and Resources
Account Menu
You can navigate to the Account Menu at any time by clicking on the black circle icon in the upper right corner. This circle typically contains your initials.
From the Account Menu, you can find the following options:
- Account Settings: Review and manage the settings for your Roundtrip account. For more information, see Account Settings for Care Coordinators.
- Manage: If you are an Admin user and if your organization permits, you may have the ability to manage access for other users. For more information, see Managing User Access for Admin Users.
- Your Locations: Create and manage your frequently used locations for faster booking.
- Contact Roundtrip: Contact Roundtrip’s Support Team by submitting a request through our “Contact Us” form. For other methods to contact us for assistance, please view this article.
- Sign Out: Use this option to log out of Roundtrip.
Resource Center
In the bottom left corner, you can click on the Roundtrip logo to open our Resource Center. This allows you to quickly access key information, guides, and updates right in-app.
