I’m Not Receiving Rider Notifications
If you're not getting text or call updates about your ride, here are the most common causes and fixes.
You Were Accidentally Opted Out
This happens most often with text messages. If texts used to work and suddenly stopped, this is likely why.
To opt back in:
- Use the phone that gets your Roundtrip notifications.
- Text the word START to (215) 309-9702 or (321) 320-9219.
- Don't add punctuation, spaces, or other words — just START, or it won't work.
Your Ride Has the Wrong Phone Number on File
Sometimes whoever booked your ride used an old or mistyped number.
To fix it: ask whoever booked your ride to double-check the number in Roundtrip, or call the Navigation Center at (877) 396-8080 for help.
Your Phone Carrier Is Blocking Roundtrip
Some carriers mistake automated ride notifications for spam. Contact your carrier and ask them to allow messages from (215) 309-9702 and (321) 320-9219.
Your Phone Wasn't Able to Receive It
If your phone was off or had no signal when a notification was sent, you might miss it — even if you got others. Make sure your phone is on and has service before your ride.
Still stuck? Call the 24/7 Navigation Center at (877) 396-8080 or email rideqa@roundtriphealth.com.