Overview of Authorization Statuses
What each authorization status means and what happens next.
If your organization uses Roundtrip for authorizations, you can check a ride's current authorization status right in the portal — and get automatic updates if notifications are enabled.
Where to Check
Authorization status appears just under the ride's status badge on:
- The Ride Details page
- The Rider Profile page
- The Trips page
For more detail, open the ride's Ride Details page and check the Authorization section.
Need more details on the authorization status? Navigate to the Ride Details Page for the specific ride and find the section titled “Authorization”. This will provide additional details and notes regarding the authorization if available.
Authorization Statuses
Status | What It Means | What Happens Next |
Authorized | Insurance approved the trip | Nothing further needed |
No Authorization Required | The payer's rules don't require prior authorization for this trip | Proceeds for reimbursement as normal |
Authorizing | Roundtrip is actively working to get authorization | You'll be notified (by your preferred method) once it updates |
Authorization Denied | The rider isn't eligible for coverage on this ride | The ride can't proceed under this authorization |
Information Needed | The insurer needs more information before reviewing | Provide the requested info to continue the review |
Authorization Not Managed by Roundtrip | This vehicle type or payer falls outside your organization's authorization services with Roundtrip | Authorization must be handled outside Roundtrip |
When Are Rides Marked Complete?
- Brokered rides: marked Completed by Roundtrip's Navigation Center about 24 hours after the scheduled ride time.
- Non-brokered rides: marked Completed by the assigned provider once transport is finished.
See Brokered Rides FAQ for more on how brokered authorizations work.
Still need help? Contact the 24/7 Navigation Center at (877) 396-8080 or email rideqa@roundtriphealth.com.