Overview of Authorization Statuses
An overview of authorization statuses within Roundtrip and how they are displayed within Roundtrip.
If your organization uses Roundtrip for authorizations, you can view the most recent authorization status for the ride within Roundtrip. If you have enabled notifications for the ride, you will also receive automated updates about any changes to the authorization status.
Where to Check the Authorization Status
Checking the current authorization status within Roundtrip is simple. You can check the authorization status in several locations:
- Trip Details Page
- Rider Profile Page
- Trips Page
In each location, the authorization status can be found right under the ride’s status badge:
Need more details on the authorization status? Navigate to the Trip Details Page for the specific ride and expand the section titled “Authorization”. This will provide additional details and notes regarding the authorization if available.
Understanding Authorization Statuses
There are several statuses that will appear within Roundtrip if your organization has authorizations in scope. This chart explains each available authorization status that you may encounter:
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Still need help? Contact our 24/7 Navigation Center at (877) 396-8080 or email our Support Team at rideqa@roundtriphealth.com for further assistance. Please be sure to include the Ride ID if inquiring about a specific ride. Learn how to locate the Ride ID here.