I’m a Care Coordinator
Accessing Roundtrip
Account Settings for Care Coordinators
Learn how to update the settings for your Roundtrip account.
Roundtrip Basics: How to Navigate the Roundtrip Portal
Learn how to effectively navigate Roundtrip to locate essential actions and key ride details.
Booking Transports
How to Book a Transport - The Basics
Learn how to begin booking transports within Roundtrip.
How to Book a Transport - Rideshare
Learn how to book rideshare transports within Roundtrip.
How to Book a Transport - Taxis and Medical Sedans
Learn how to book taxi and medical sedan transports within Roundtrip.
How to Book a Transport - Wheelchair Vans
Learn how to book wheelchair van transports within Roundtrip.
How to Book a Transport - Stretcher Vans and Ambulances
Learn how to book stretcher van and ambulance transports within Roundtrip.
How to Search for or Add Riders in Roundtrip
Overview of how to search for existing riders and add new riders.
I Can’t Book a Transport - My Rider is Flagged as “Inactive” or “Do Not Book”
Overview of statuses of Rider Profiles that may prevent booking.
Rideshare FAQs
Overview of commonly asked questions pertaining to Roundtrip’s rideshare offering.
Creating/Uploading PCS Forms
Overview of how to create or upload PCS Forms in Roundtrip.
Managing Scheduled Transports
I Booked a Rideshare Ride - What Happens Next?
An overview of what steps take place once a ride is booked in Roundtrip.
I Booked a Non-Rideshare Ride - What Happens Next?
An overview of what steps take place once a ride is booked in Roundtrip.
Overview of Ride Statuses
An overview of ride statuses within Roundtrip and how they are reflected via status badges.
Overview of Authorization Statuses
An overview of authorization statuses within Roundtrip and how they are displayed within Roundtrip.
Overview of Ride Notifications
An overview of ride notifications: we'll cover how and when they are sent to keep both you and your riders informed.
Editing and Canceling Transports
Learn how to edit and cancel currently scheduled transports.
Launching Will Call Transports
Learn how to launch will calls for your riders.
Troubleshooting Ride Issues
Rideshare Issues
Overview of commonly asked questions pertaining to issues with Rideshare rides.
Complaint about a Transportation Company
Overview of troubleshooting a complaint about a ride/driver.
Why Did My Patient’s Ride Cancel?
Overview of common cancelation reasons within Roundtrip.
My Rider has a Lost or Damaged Item
Overview of reporting an item that was lost or damaged during transport.
What are Rideshare Missed Connections and How Can I Prevent Them?
A in-depth look at rideshare missed connections and how to prevent them.
Ride Fulfillment FAQs
Overview of frequently asked questions regarding issues with ride fulfillment and Transportation Partner performance.
Technical Support
I'm Unable to Book, Edit, or View Rides
How to troubleshoot issues with booking, editing, or viewing rides.
I’m Not Receiving Staff Ride Notifications
Guide to help troubleshoot notification issues.
Why Can’t I Find My Rider’s Information in Roundtrip?
How to troubleshoot issues when a rider’s profile or other patient data do not flow into Roundtrip as expected.