How to Submit ETAs and What Happens Next
Found an available ride your company can take? Here's how to review it, submit an ETA, and what happens after.
Reviewing Ride Details First
Before submitting an ETA, always review the ride's details page in full:
- Ride attributes (vehicle type, locations, pickup time)
- Rider demographics (like weight, for certain vehicle types)
- Clinical needs (oxygen, wheelchair, etc.)
- Payer information
- Transport notes (driver instructions, stairs, etc.)
For insurance-paid rides, Roundtrip doesn't verify that your company is in-network with the selected insurance. Confirm this yourself before claiming the ride.
Key sections on the ride details page:
- Ride ID — unique identifier, with a copy icon for sharing with your team or Roundtrip support
- Rider Name, Vehicle Type, Ride Date — click the rider's name to view their full profile
- Ride Actions — print, edit, change time, cancel, or redispatch, depending on ride status
- Ride Status — current ride and authorization status (see Understanding Ride Status Badges)
- Transportation Details — assigned company's contact info, once assigned
- Map — pickup (green pin) and drop-off (red pin) locations, plus live rideshare driver tracking
- Full Ride Details — trip type/reason, patient info, clinical info, attending physician, facility info, payer info, authorization status, and notification settings (sections shown depend on your organization's settings and the vehicle type booked)
Submitting an ETA
- On the ride's details page, click Submit ETA in the upper right corner.
- Enter the soonest time your company can arrive at pickup.
- Click Submit.
Can't accommodate the ride? Decline it instead — see Reviewing & Managing Your Rides for how.
Responding to a round trip's return leg: if the ride is part of a round trip, you may see a toggle in the ETA submission window letting you respond to both legs at once — including will-call return rides. If you're awarded the outbound ride, the will-call return is automatically assigned to you too.
Using Quick Actions: click the ⋮ next to a ride in the Community to submit an ETA without opening the full details page. Still review the full details first — payer requirements and rider needs aren't visible from the dashboard alone.
What Happens Next
Once submitted, the ride's badge updates to Responded. No further action is needed until the ride is awarded.
The ETA Submission Window: when a ride first becomes available, eligible companies are notified and have a window of time (length varies by client) to submit an ETA — shown as a countdown on the badge. Once it closes, Roundtrip awards the ride to the best ETA received. If none came in, the ride stays open with no timer, and gets awarded immediately to the next ETA submitted.
If you're not awarded the ride: you'll be notified, and the ride disappears from your Community view. See Why Wasn't My Company Awarded the Ride? for how awards are decided.
If you are awarded the ride: you'll be notified, the ride moves from Community to your Rides page, and the badge updates to Assigned. See Reviewing & Managing Your Rides for what to do next.