roundtrip Help Center
Help Center
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  • Getting Started

    • General Information
      • What is Roundtrip?
      • Contact Us
      • How Can I Access Roundtrip?
      • Roundtrip Glossary
      • Getting Started - I’m a Dispatcher
      • Getting Started - I’m a Care Coordinator
    • Roundtrip’s Offerings
      • Vehicle Types 101
      • Payer Types 101
    • General Roundtrip Technical Support
      • How Can I Reset My Password?
      • I’m Unable to Login to Roundtrip
      • My Roundtrip Account is Blocked
  • I’m a Care Coordinator

    • Accessing Roundtrip
      • Account Settings for Care Coordinators
      • Roundtrip Basics: How to Navigate the Roundtrip Portal
    • Booking Transports
      • How to Book a Transport - The Basics
      • How to Book a Transport - Rideshare
      • How to Book a Transport - Taxis and Medical Sedans
      • How to Book a Transport - Wheelchair Vans
      • How to Book a Transport - Stretcher Vans and Ambulances
      • How to Search for or Add Riders in Roundtrip
      • I Can’t Book a Transport - My Rider is Flagged as “Inactive” or “Do Not Book”
      • Rideshare FAQs
      • Creating/Uploading PCS Forms
    • Managing Scheduled Transports
      • I Booked a Rideshare Ride - What Happens Next?
      • I Booked a Non-Rideshare Ride - What Happens Next?
      • Overview of Ride Statuses
      • Overview of Authorization Statuses
      • Overview of Ride Notifications
      • Editing and Canceling Transports
      • Launching Will Call Transports
    • Troubleshooting Ride Issues
      • Rideshare Issues
      • Complaint about a Transportation Company
      • Why Did My Patient’s Ride Cancel?
      • My Rider has a Lost or Damaged Item
      • What are Rideshare Missed Connections and How Can I Prevent Them?
      • Ride Fulfillment FAQs
    • Technical Support
      • I'm Unable to Book, Edit, or View Rides
      • I’m Not Receiving Staff Ride Notifications
      • Why Can’t I Find My Rider’s Information in Roundtrip?
  • I’m a Transportation Partner

    • Accessing Roundtrip
      • What Documentation Does Roundtrip Require for Credentialing?
      • Account Settings for Dispatchers
      • Updating Your Company’s Profile Settings
      • How to Add, Edit, and Remove Dispatcher Users
    • Reviewing and Bidding on Rides
      • Reviewing Rides in Your Community
      • How to Submit ETAs and What Happens Next
      • I Submitted an ETA - Why Wasn’t My Company Awarded the Ride?
      • How to Manage Your Company’s Assigned Rides
      • Monitoring Rides in Roundtrip
      • Ride Notifications for Dispatchers
    • Billing Support
      • How and When Rides are Paid
      • How Can I Enroll in Direct Deposit?
      • I Sent Roundtrip an Invoice - Why Hasn’t It Been Paid?
      • How Can I Access My Payment History or Trip Details File?
      • How Will I Determine Which Rides Were Included in My Roundtrip Payment?
      • How Can I Request a Cost Approval?
      • Ride(s) Missing from Payment
      • Cost Approval(s) Missing from Payment
      • Missing Payment for Ride(s) Not Completed after 60 Days
    • CAD Integrations
      • CAD Integration FAQs
      • Your Guide to ZOLL CAD Integrations with Roundtrip
      • Your Guide to Traumasoft CAD Integrations with Roundtrip
    • Technical Support
      • I’m Not Receiving Dispatcher Notifications
    • Technical Documentation
      • How to Map a Traumasoft Integration
  • I’m a Rider

    • FAQs for Roundtrip Riders
      • I Have Questions about Charges on My Credit Card
      • I’m Not Receiving Rider Notifications
      • I Need to Report a Lost or Damaged Item
      • When Will I Receive Notifications?
    • Navigating Roundtrip’s Rider App
      • Account Settings for Riders
      • How to Reset Your Rider App Password
  • I’m a Admin Care Coordinator or Champion

    • User Access
      • Managing User Access for Admin Users
    • Roundtrip Configurations and Tools
      • Benefit Management
      • Understanding the Reports Tab: Your Guide to Roundtrip’s In-App Reporting
    • Billing Support
      • Why is the Estimated Cost Different from the Actual Cost?
      • What are Additional Transportation Costs?
      • How Can I Access My Organization’s Invoices?
      • Configuring Facility Programs
      • Roundtrip Billing FAQs
    • Technical Support
      • Venue Mapping Locations
    • Technical Documentation
      • Identity Federation Integration Guide
      • How to Download and Transfer Files to Roundtrip Through SFTP
      • What Rider Data Points Does Roundtrip Collect and Share?
      • SFTP Eligibility File Guidelines 
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Getting Started – Icon

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Review frequently asked questions about admin access and functionality within Roundtrip.

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