roundtrip Help Center
Help Center
  • Visit Our Website
  • Getting Started

    • General Information
      • How to Access Roundtrip
      • Contact Us
      • Roundtrip Glossary
      • What is Roundtrip?
    • Roundtrip’s Offerings
      • Vehicle Types at a Glance
      • How Riders Pay for a Ride
      • Authorizations 101
    • General Roundtrip Technical Support
      • How Can I Reset My Password?
      • I’m Unable to Login to Roundtrip
      • My Roundtrip Account is Blocked
  • I’m a Care Coordinator

    • Accessing Roundtrip
      • Preview: The New Ride Details Experience
      • Account Settings for Care Coordinators
      • Roundtrip Basics: How to Navigate the Roundtrip Portal
      • EHR Downtime Procedures
    • Booking Transports
      • How to Book a Transport
      • I Can’t Book a Transport - My Rider is Flagged as “Inactive” or “Do Not Book”
      • Rideshare FAQs
      • PCS Forms in Roundtrip
    • Managing Scheduled Transports
      • I Booked a Rideshare Ride - What Happens Next?
      • I Booked a Non-Rideshare Ride - What Happens Next?
      • Overview of Ride Statuses
      • Overview of Authorization Statuses
      • Overview of Ride Notifications
      • Editing and Canceling Transports
      • Launching Will Call Transports
      • Brokered Rides FAQ
    • Troubleshooting Ride Issues
      • Troubleshooting: Taxi, Medical Sedan, Wheelchair Van, Stretcher & Ambulance Rides
      • Troubleshooting: Rideshare Rides
      • Ride Fulfillment FAQs
    • Technical Support
      • I'm Unable to Book, Edit, or View Rides
      • I’m Not Receiving Staff Ride Notifications
      • Why Can’t I Find My Rider’s Information in Roundtrip?
  • I’m a Transportation Partner

    • Accessing Roundtrip
      • Preview: The New Ride Details Experience For Transportation
      • How to Add, Edit, and Remove Dispatcher Users
      • Documentation Required for Credentialing
      • Account Settings for Dispatchers
      • I’m Not Receiving Dispatcher Notifications
      • Updating Your Company’s Profile Settings
    • Reviewing and Bidding on Rides
      • Reviewing Rides in Your Community
      • How to Submit ETAs and What Happens Next
      • I Submitted an ETA - Why Wasn’t My Company Awarded the Ride?
      • How to Manage Your Company’s Assigned Rides
      • Monitoring Rides in Roundtrip
      • Ride Notifications for Dispatchers
      • Notifications and Critical Ride Changes
    • Billing Support
      • Why Is My Payment Missing?
      • Trip Details File
      • How and When Rides are Paid
      • How Can I Enroll in Direct Deposit?
      • I Sent Roundtrip an Invoice - Why Hasn’t It Been Paid?
      • Request a Cost Approval
    • CAD Integrations
      • CAD Integration FAQs
      • Your Guide to ZOLL CAD Integrations with Roundtrip
      • Your Guide to Traumasoft CAD Integrations with Roundtrip
      • Your Guide to Logis CAD Integrations with Roundtrip
      • How to Map a Traumasoft Integration
    • Transportation Reporting
      • Your Guide to Transportation Reporting
  • I’m a Rider

    • FAQs for Roundtrip Riders
      • Rider Notifications & Managing Your Ride
      • I Have Questions about Charges on My Credit Card
      • I’m Not Receiving Rider Notifications
      • I Need to Report a Lost or Damaged Item
      • Rider Notifications & Managing Your Ride
      • Roundtrip Rides for Chesterfield
    • Navigating Roundtrip’s Rider App
      • Account Settings for Riders
      • How to Reset Your Rider App Password
  • I’m a Admin Care Coordinator or Champion

    • User Access
      • Managing User Access for Admin Users
    • Roundtrip Configurations and Tools
      • Benefit Management
      • Understanding the Reports Tab: Your Guide to Roundtrip’s In-App Reporting
    • Billing Support
      • Why is the Estimated Cost Different from the Actual Cost?
      • What are Additional Transportation Costs?
      • How Can I Access My Organization’s Invoices?
      • Configuring Facility Programs
      • Roundtrip Billing FAQs
    • Technical Support
      • Venue Mapping Locations
    • Technical Documentation
      • Identity Federation Integration Guide
      • How to Download and Transfer Files to Roundtrip Through SFTP
      • What Rider Data Points Does Roundtrip Collect and Share?
      • SFTP Eligibility File Guidelines 
      • EHR Integration Overview: Roundtrip SMART on FHIR
  • More

    • Visit Our Website
All Categories
Getting Started

Getting Started

General Information

How to Access Roundtrip

How you get access to Roundtrip depends on your role. Once you're in, registering and logging in works the same way for everyone.

Contact Us

Still need some help? Find our contact information here.

Roundtrip Glossary

Need help understanding Roundtrip terminology? Start here!

What is Roundtrip?

Overview of what Roundtrip is and what our product does.

Roundtrip’s Offerings

Vehicle Types at a Glance

Roundtrip offers many vehicle types. This guide helps you pick the right one for your rider.

How Riders Pay for a Ride

Every ride in Roundtrip needs a payer — the person or group responsible for the cost. This guide shows your options and which ones work with which vehicle type.

Authorizations 101

Overview of how authorizations by Roundtrip work.

General Roundtrip Technical Support

How Can I Reset My Password?

General support for resetting your Roundtrip password.

I’m Unable to Login to Roundtrip

Having trouble logging in? Try these steps!

My Roundtrip Account is Blocked

Follow these steps for support unblocking your account.

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