Getting Started
General Information
What is Roundtrip?
Overview of what Roundtrip is and what our product does.
How to Access Roundtrip
How you get access to Roundtrip depends on your role. Once you're in, registering and logging in works the same way for everyone.
Contact Us
Still need some help? Find our contact information here.
Roundtrip Glossary
Not sure what a term means? Find it here.
Getting Started - I’m a Care Coordinator
New to Roundtrip? Learn the basics of navigating the portal as a Care Coordinator for your organization.
Getting Started - I’m a Dispatcher
New to Roundtrip? Learn the basics of navigating the portal as a Transportation Company.
How Can I Access Roundtrip?
Overview of how to become a Roundtrip user for riders, health organizations, and dispatchers.
Roundtrip’s Offerings
Vehicle Types at a Glance
Roundtrip offers many vehicle types. This guide helps you pick the right one for your rider.
How Riders Pay for a Ride
Every ride in Roundtrip needs a payer — the person or group responsible for the cost. This guide shows your options and which ones work with which vehicle type.
Authorizations 101
Overview of insurance authorizations and how requirements differ by payer type.