Roundtrip Glossary – Roundtrip

Tip: Press Ctrl+F (or Cmd+F on Mac) and type the word you're looking for.

Term	What It Means
Admin User	A Care Coordinator role with full access: can add, edit, or remove users, and view the Reports tab.
Ambulatory	Able to walk and get in and out of a vehicle without help. Required for rideshare, taxi, and medical sedan rides.
Authorizations	Approval from an insurance company before a covered ride can happen. Roundtrip may request this on your behalf, depending on your settings.
Book Time	The time a ride request was submitted in Roundtrip.
Book Trip User	A Care Coordinator role that can book and manage rides, but can't view reports or manage other users.
Community Page	Where Transportation Partners view ride requests and either submit an ETA or decline.
Countdown Timer	Shows how much time is left for a Transportation Partner to submit an ETA. When it hits zero, the ride goes to the best-matching ETA automatically. If there's no timer, the ride goes to the first Dispatcher who submits an ETA.
CSV	A plain-text file format for spreadsheet data. Downloading your Roundtrip rides gives you a CSV file.
Dashboard	The screen you see right after logging in, showing today's rides.
Electronic Health Record (EHR)	A patient's medical chart, in digital form.
ETA Submission	When a Transportation Partner submits their estimated arrival time for a ride. Roundtrip awards the ride to the best match.
ETA Submission Window	The time window Transportation Partners have to submit an ETA. Length depends on your organization's settings.
Facility Programs	Tags some organizations use to track rides by cost center or program.
Leg	One segment of a trip. A round trip has two legs — there and back.
Limited Access Users	The lowest access level for Care Coordinators: can monitor rides, launch will-calls, and redispatch missed connections.
Missed Connection	When a rideshare driver and rider don't connect, and the ride needs to be redispatched.
Multi-Stop Ride	A one-way ride with an extra stop added — often for a pharmacy run. Available for all vehicle types except rideshare.
Navigation Center	Roundtrip's 24/7 support team. Handles ride monitoring, investigations, and technical support, with optional booking and authorization services.
Non-Emergency Medical Transportation (NEMT)	Transportation for medical appointments and needs that aren't emergencies.
Notifications	Updates Roundtrip sends about a ride — to staff, ride bookers, riders, or Transportation Partners.
One Way Ride	A ride in a single direction, common for discharges and transfers.
Physician Certification Statement (PCS)	A signed statement from a physician or other qualified provider confirming ambulance transport is medically necessary.
Pickup Time	The time the driver is expected to arrive for the rider.
Power Users	An organization's in-house Roundtrip expert. May have Admin or Book Trip access underneath.
Repeating Ride Series	A recurring ride, useful for regular appointments. You set how often it happens and when it ends.
Requested Ride Time	The pickup time originally requested — the actual pickup may differ based on driver arrival.
Ride	A single trip from one place to another. A round trip is 2 rides.
Ride Additional Information	A field for extra details about the rider, for Medical Sedan, Wheelchair Van, and Ambulance rides only.
Ride Details Page	The page with all the details for a single ride — destinations, payer info, and transportation company contact.
Ride Driver Instructions	Notes to help a driver locate the rider. For rideshare, this reaches the driver once they accept.
Rider	The person being transported. Also called the passenger or patient.
Rider App	Where riders can book and manage their own rides, if their organization allows it.
Rideshare	On-demand transportation in a personal vehicle, arranged through Lyft or Uber.
Rides Page	The page a Dispatcher sees after logging in, showing their company's assigned rides.
Roundtrip Community	Roundtrip's marketplace where Transportation Partners view and respond to ride requests they're eligible for.
Roundtrip Portal	Where Care Coordinators book rides. Once booked, Dispatchers respond to them in the Roundtrip Community.
Round-trip Ride	A ride with both a pickup and a return leg — common for appointments.
Transportation Company	A company in the Roundtrip Community that provides rides to Roundtrip riders.
Trip	Travel from pickup to drop-off and back. Each direction is a "leg."
Will Call	A ride booked without a set pickup time. Staff or the rider can launch it once the time is known.