Account Settings for Care Coordinators
How to update your name, email, phone, time zone, and password.
Getting to Your Account Settings
- Log in to Roundtrip.
- Click the circle icon with your initials in the upper right corner.
- Select Account Settings.
Updating Your Info
Name and email: if these fields aren't grayed out, click in and update them, then click Update. (Grayed out or see a banner instead? Your organization manages these fields — contact them for changes.)
Mobile phone number: click the field and enter your number, then click Update. Use a number that can receive texts if you want text notifications.
Time zone: choose the correct one from the dropdown, then click Update. This keeps your notification timing accurate.
Reset password: click Reset Password at the bottom of the page. You'll get an email with instructions.
If your organization uses single sign-on (SSO), you can't reset your password here — contact your organization's identity provider instead.
Still need help? Contact the 24/7 Navigation Center at (877) 396-8080 or email rideqa@roundtriphealth.com.