Notifications play a crucial role for Care Coordinators, staff, and riders as they provide real-time updates throughout the lifecycle of a ride. Continue reading to learn about how and when you and your rider can expect to receive these notifications.

For your convenience, Roundtrip offers several different notification methods to keep you and other staff members up to date on the status of a ride:

For auto voice calls and text messages, all notifications will be sent from Roundtrip’s notification phone numbers, (215) 309-9702 or (321) 320-9219. For email notifications, all emails will be sent from app@rideroundtrip.com.

On Step 5 of the Booking Flow, you can choose your preferred notification method under the "Myself and/or staff" section. By default, notifications are enabled and will be sent as an email to the address linked to your Roundtrip account.

At this point, you can opt to modify the notification method, update your contact phone number/email address for notifications, or disable your notifications entirely. You can also choose to add additional notification methods or contacts by clicking the “+ Add Notification” button. This option allows you to opt in to multiple notification types or to include other key staff members to receive notifications for a particular ride.

If your organization is integrated with Roundtrip for TigerConnect, you can also add users/roles by clicking “+ Search TigerConnect” and selecting the appropriate recipients.

If you and your staff members have ride notifications enabled, expect to receive updates via your preferred method throughout the ride's lifecycle. The notifications might vary based on the vehicle level and whether your organization has authorizations in scope with Roundtrip.

For rides scheduled as a rideshare through Lyft/Uber, you and your staff members can expect to receive notifications for the following ride events:

For all other vehicles types excluding rideshare, you and your staff members can expect to receive notifications for the following ride events:

Rider notifications can be configured as either an automated voice call or a text message. Roundtrip also provides notifications in either English or Spanish, based on the rider's preference. Both automated voice calls and text messages are sent from Roundtrip's notification phone numbers, (215) 309-9702 or (321) 320-9219.

On Step 5 of the Booking Flow, you can select your Rider's preferred notification method in the "Rider" section. For most vehicle types, Rider notifications are enabled by default. The notification method, phone number, and language will automatically fill in according to the settings in the Rider's Profile.

At this point, you can opt to modify the notification method, update the Rider’s phone number for notifications, or disable the notifications entirely.

If your Rider has notifications enabled, they can expect to receive updates via their preferred method throughout their ride's lifecycle. The notifications may vary based on the vehicle level booked:

For rides scheduled as a rideshare through Lyft/Uber, your Rider can expect to receive notifications for the following ride events:

For all other vehicles types excluding rideshare, your Rider can expect to receive notifications for the following ride events: