How Can I Enroll in Direct Deposit?
Learn how to get setup for Direct Deposit with Roundtrip.
Direct deposit offers a fast and convenient way for your company to receive payments from Roundtrip. Once your company is enrolled, funds are electronically deposited directly to your company’s bank account without any action on your end. Direct deposit ensures timely receipt of your payments while eliminating the inconvenience of handling and depositing paper checks.
Important Note: Direct deposit is only applicable for facility paid rides which qualify for payment by Roundtrip. For more information on payer types and payments, please view this article.
How to Enroll in Direct Deposit
Want to sign up for quick and easy payments through direct deposit? To get started, follow these steps:
- Complete a W9 Form with your company’s tax information.
- Email your W9 Form and the email address of your company’s billing contact to Roundtrip’s Billing Team at billing@roundtriphealth.com.
Once our Billing Team receives your documents, please allow up to 72 business hours for your direct deposit account to be set up with our vendor, bill.com. Once created, your billing contact will receive an invitation from bill.com to the email address provided.
You’ll need to take some additional steps to complete your enrollment:
- Open the email invitation from bill.com.
- Follow the prompts to register your company’s account with bill.com.
- Once your registration is completed, you will begin receiving your company’s payments via direct deposit. Be on the lookout for emails from bill.com to keep you up-to-date on any upcoming payments from Roundtrip.
- Note: Because Roundtrip pays on a NET45 basis, it may be a few weeks before you receive an email from bill.com - this is normal! You can learn more about our payment schedule here.
What to Expect with Direct Deposit
Once your company is enrolled in direct deposit, you will begin receiving payments electronically instead of via paper check. To keep you informed about any upcoming payments, you will receive emails from bill.com once a payment is in the works. Please keep in mind that Roundtrip pays on a NET45 basis - you can learn more about our payment schedule here.
You can expect an email notification when:
- When the payment is added to bill.com for processing (typically around the 10th of the month)
- When the payment is processed (typically around the 15th of the month)
I Enrolled in Direct Deposit - Why Am I Still Receiving Paper Checks?
You may still be receiving paper checks for payments for several reasons. Here are some common explanations:
Direct Deposit Enrollment Overlapped with a Current Payment Period
If you completed your direct deposit enrollment during our payment processing period, your payment might have already been processed before your enrollment. In this case, you may still receive a paper check for your current payment. However, future payments will be processed via direct deposit.
Direct Deposit Registration Was Not Completed
Once your company’s bill.com account is set up by our Billing Team, additional steps are needed to complete your company’s registration. If this registration is not completed, your company will continue to receive payments via check.
We recommend logging into your company’s bill.com account to ensure your registration was completed in its entirety. For further information on the registration process, we also recommend viewing bill.com’s guide on setting up an account.
Have questions or need help completing the direct deposit process? Contact our Billing Team at billing@roundtriphealth.com for further assistance.