How and When Rides are Paid

To qualify for payment from Roundtrip, a ride must:

Qualifying rides are paid on a NET45 basis — approximately 45 days after the month the ride was marked complete.

Payment comes by check or direct deposit, depending on your company's enrollment. Want direct deposit? Email billing@roundtriphealth.com — see How Can I Enroll in Direct Deposit? for the full process.

Booking a ride through Roundtrip doesn't always mean Roundtrip handles payment — it depends on the payer type. Payment may instead come from the rider, their insurance, or the facility directly.

To check a ride's payer: open its Ride Details page, scroll to Payer, and check the Payer Type.

The booking organization is responsible for payment — but whether your company invoices them directly, or Roundtrip pays you on their behalf, depends on that organization's setup.

If Roundtrip is the payment intermediary: Roundtrip calculates your payment (based on your approved base rate, mileage rate, and any approved additional costs) and pays you on the NET45 schedule above.

If Roundtrip is not the intermediary: your company invoices the booking organization directly. Roundtrip gives them a Trip Details file so they can reconcile your invoice, but it's their responsibility to review and pay it — contact their billing department with questions.

Not sure which applies? On the Ride Details page, click the ⓘ next to the Payer tab, then click Facility Paid to see intermediary rules for organizations in your area. If an organization isn't listed there, Roundtrip is the intermediary. Still unsure? Email transportation@roundtriphealth.com.

Pay by card (uncommon for higher-level vehicles): Roundtrip charges the rider's card on file, then pays your company on the next billing cycle.

Pay by mail: your company bills the rider directly and collects payment — Roundtrip isn't involved.

Your company bills the rider's insurance plan directly — Roundtrip doesn't file claims on your behalf. Confirm you're in-network with the listed plan before submitting an ETA.

Authorizations: in some cases, Roundtrip obtains authorization from the plan on the organization's behalf — email transportation@roundtriphealth.com to confirm whether that applies to organizations you service. If it does, you'll see an Authorization dropdown on the Ride Details page with the status and authorization number. If it doesn't apply, that dropdown won't appear, and you'll need to contact the insurance company directly.