Ride Notifications for Dispatchers
An overview of ride notifications: we'll cover how and when they are sent to keep your company informed.
Notifications are essential for Dispatchers in your company, keeping them informed about available ride requests and updates to your company’s assigned rides. Read on to learn when and how you and your Dispatchers will receive these notifications.
Dispatcher Notifications
Notification Methods
For your convenience, Roundtrip offers automated text message and email notifications. For automated text messages, all notifications will be sent from Roundtrip’s notification phone numbers, (215) 309-9702 or (321) 320-9219. For email notifications, all emails will be sent from app@rideroundtrip.com.
By default, Dispatchers are opted in to receive email notifications to the email address associated with their Roundtrip account. At any time, however, Dispatchers are welcome to update their preferred notification method. This can be configured in the “Account Settings” menu on a user-by-user basis.
When Will Dispatchers Receive Notifications?
If you have notifications enabled, you’ll receive ride notifications on behalf of your Transportation Company. Notifications can vary depending on whether your company is assigned to the ride or not. You can expect to receive notifications for the following ride events:
For Rides Not Assigned to Your Company
- Ride is now available in the Community
- ETA Decision was made and ride was not awarded to your company
For Rides Assigned to Your Company
- Ride was assigned to your company for the submitted ETA
- Ride was assigned to your company but requires an ETA to be submitted
- Critical attribute of a ride was edited and requires a new ETA to be submitted
- Critical attribute of a ride was edited and your company did not submit a new ETA
- Ride is canceled
