Ride Notifications for Dispatchers
An overview of ride notifications: we'll cover how and when they are sent to keep your company informed.
Notifications are essential for Dispatchers in your company, keeping them informed about available ride requests and updates to your company’s assigned rides. Read on to learn when and how you and your Dispatchers will receive these notifications.
Dispatcher Notifications
Notification Methods
Roundtrip offer notifications via automated text message, email, or desktop notifications.
- For automated text messages, all notifications will be sent from Roundtrip’s notification phone numbers, (215) 309-9702 or (321) 320-9219.
- For email notifications, all emails will be sent from app@rideroundtrip.com.
- Once enabled, notifications will appear on your desktop in real-time when your Roundtrip desktop app is open.
By default, Dispatchers are opted in to receive email notifications to the email address associated with their Roundtrip account. At any time, however, Dispatchers are welcome to update their preferred notification method, including enabling desktop notifications. This can be configured in the “Account Settings” menu on a user-by-user basis.
We’ve given a facelift to your driver profile page in Roundtrip. In addition to seeing your usual profile info, you’ll now see a new tab where you can configure which notifications you receive
Configurable Notifications
Access communication preferences in the Notifications tab on your profile. Choose your preferences for each individual ride moment by checking the box on or off- by text, by email, desktop notifications, or all three! By default, you will be opted in to email notifications.
For example, if you want desktop notifications only when new rides are available, but a text and email when one has been assigned to you, check those as on and check others off.
Click Update to save- you will only receive notifications for those ride moments you selected with a checkmark.
Enabling Desktop Notifications
- In the Roundtrip portal, click your initials and select Account Settings.
- Choose the Notifications tab and tap the toggle at the bottom to enable desktop notifications.
- Once enabled, you will be prompted by your browser to give permission for Roundtrip’s notifications- it is important that you say yes to this. Enabling permissions will allow Roundtrip to share these notifications with you.
- Now, choose the types of updates you want to appear on your desktop. Customize with a combination of all three forms of notification: email, text, and now desktop notifications.
I Am Not Receiving Desktop Notifications
The most important step in activating desktop notifications is ensuring that you have toggled on the setting AND allowed access to your browser.
To troubleshoot, return to your notifications settings and look at the desktop notifications.
- Is it enabled?
- Is it blocked?
If blocked, click Setup Instructions to troubleshoot for your specific browser.
When Will Dispatchers Receive Notifications?
If you have notifications enabled, you’ll receive ride notifications on behalf of your Transportation Company. Notifications can vary depending on whether your company is assigned to the ride or not. You can expect to receive notifications for the following ride events:
For Rides Not Assigned to Your Company
- Ride is now available in the Community
- ETA Decision was made and ride was not awarded to your company
For Rides Assigned to Your Company
- Ride was assigned to your company for the submitted ETA
- Ride was assigned to your company but requires an ETA to be submitted
- Critical attribute of a ride was edited and requires a new ETA to be submitted
- Critical attribute of a ride was edited and your company did not submit a new ETA
- Ride is canceled
