I’m a Transportation Partner
Accessing Roundtrip
What Documentation Does Roundtrip Require for Credentialing?
Learn what documentation your company needs to provide to join the Roundtrip Community.
Account Settings for Dispatchers
Learn how to update the settings for your Roundtrip account.
Updating Your Company’s Profile Settings
Learn how to update your company’s profile settings within Roundtrip (i.e. service areas, rates, etc.).
How to Add, Edit, and Remove Dispatcher Users
Learn how to manage dispatcher access to Roundtrip for your company.
Reviewing and Bidding on Rides
Reviewing Rides in Your Community
Overview of how to review available rides in the Roundtrip Community.
How to Submit ETAs and What Happens Next
Overview of how to submit an ETA on a ride and next steps.
I Submitted an ETA - Why Wasn’t My Company Awarded the Ride?
Overview of why your company may not have been awarded a ride.
How to Manage Your Company’s Assigned Rides
Overview of what happens next once a ride is assigned to your company.
Monitoring Rides in Roundtrip
Overview of ride statuses that your company may encounter within Roundtrip.
Ride Notifications for Dispatchers
An overview of ride notifications: we'll cover how and when they are sent to keep your company informed.
Billing Support
How and When Rides are Paid
Learn when to expect your payments from Roundtrip and how you can receive them.
How Can I Enroll in Direct Deposit?
Learn how to get setup for Direct Deposit with Roundtrip.
I Sent Roundtrip an Invoice - Why Hasn’t It Been Paid?
Insights into unpaid invoices.
How Can I Access My Payment History or Trip Details File?
How to access past payments and trip details for your company.
How Will I Determine Which Rides Were Included in My Roundtrip Payment?
How to read a Trip Details file to reconcile ride payments.
How Can I Request a Cost Approval?
Learn how to request additional compensation or reimbursement for rides.
Ride(s) Missing from Payment
How to troubleshoot when a ride fulfilled by your company was not included in your Roundtrip payment.
Cost Approval(s) Missing from Payment
How to troubleshoot when a cost approval requested by your company was not included in your Roundtrip payment.
Missing Payment for Ride(s) Not Completed after 60 Days
Insights into why a ride may have been canceled by Roundtrip after 60 days.