I’m a Transportation Partner
Accessing Roundtrip
Account Settings for Dispatchers
This guide covers everything you can update in your Roundtrip account: your personal info, notification preferences, and your company's profile.
I’m Not Receiving Dispatcher Notifications
Common reasons you might not be getting ride notifications, and how to fix each one.
How to Add, Edit, and Remove Dispatcher Users
If your company has multiple dispatchers, we strongly recommend a separate Roundtrip account for each person, not one shared login.
Documentation Required for Credentialing
To join the Roundtrip Community, your company needs to submit a few documents for review.
Reviewing and Bidding on Rides
Reviewing & Managing Your Rides
Roundtrip has two main dashboards for Dispatchers: the Community page, where you find and respond to available rides, and the Rides page, where you manage rides already assigned to your company. Both dashboards work the same way, this guide covers the shared controls first, then what's specific to each page.
How to Submit ETAs and What Happens Next
Found an available ride your company can take? Here's how to review it, submit an ETA, and what happens after.
Understanding Ride Status Badges
Status badges tell you where a ride stands in Roundtrip. Which badges you see depends on whether the ride is still in the Community or already assigned to your company.
Why Wasn’t My Company Awarded the Ride?
Rides in the Roundtrip Community are awarded using Roundtrip's Community Logic.
Notifications and Critical Ride Changes
When a ride assigned to your company changes in a critical way, you're notified and may need to resubmit your ETA, even though the ride was already yours.
Billing Support
How and When Rides are Paid
Learn when to expect your payments from Roundtrip and how you can receive them.
Trip Details File
What's in your monthly cost breakdown file and how to work with it.
How Can I Enroll in Direct Deposit?
Direct deposit sends your Roundtrip payments straight to your company's bank account.
Request a Cost Approval
Cost approvals are requests for extra pay to cover unexpected or additional costs of fulfilling a ride like extra time, mileage, or equipment.
Why Is My Payment Missing?
If a ride or fee you expected to be paid isn't showing up, find your situation below.
I Sent Roundtrip an Invoice - Why Hasn’t It Been Paid?
Why Roundtrip doesn't pay based on invoices, and how payment actually works.
How to Submit a Payer of Last Resort (POLR) Request
If a rider's insurance denies your transport claim, you may be able to get paid through the Payer of Last Resort (POLR) process.
CAD Integrations
CAD Integration FAQs
General benefits, supported systems, and how to get started with a CAD integration.
Your Guide to ZOLL CAD Integrations with Roundtrip
Configuration and day-to-day workflow for a ZOLL CAD integration.
Your Guide to Traumasoft CAD Integrations with Roundtrip
Learn about how Roundtrip integrates with Traumasoft for seamless ride management.
Your Guide to Logis CAD Integrations with Roundtrip
Configuration and day-to-day workflow for a Logis CAD integration, with and without Auto-Plan.
How to Map a Traumasoft Integration
Learn how to map your Traumasoft instance once integrated with Roundtrip.