Your Guide to ZOLL CAD Integrations with Roundtrip – Roundtrip

Roundtrip’s partnership with ZOLL delivers a seamless integration experience, designed specifically for transportation companies and their dispatch teams. Whether you’re already integrated or just exploring your options, this article will breakdown what to expect with this integration including key benefits, configuration details, and a step-by-step guide of how this integration will streamline your dispatch workflow.

Benefits of a ZOLL Integration

There are a host of benefits to integrating your company’s ZOLL instance with Roundtrip, for both healthcare providers and their transportation partners. Here are just a few:

Simplified, Efficient Workflows: Say goodbye to copy & pasting! This integration can follow current workflows within ZOLL, reducing manual effort.

Key Ride Information At Your Fingertips: Medical necessity and physician certification statements are sent directly to ZOLL, and more accurate patient data leads to easier billing.

Centralization of All Rides: Keep track of all your rides across multiple facilities and decrease distracting phone-in requests to dispatch.

Less Human Error: Patient information is pulled directly from the hospital EHR and automatically sent to ZOLL, removing the need for manual input.

Easily Manage Fleet Operations: Assign and reassign rides to your fleet with the click of a button, maximizing fleet productivity.

Real-Time Status Updates: Ride Bookers and Care Coordinators can easily monitor the patient’s ride with up-to-date ride status updates.

Improved Ride Detail Visibility: Vehicle map tracking keeps you informed of vehicle locations* and shows specific driver details, including first and last name.

*This is dependent upon your company’s vehicle locator/GPS technology.

Systematic Timeliness Data Capture: Care Coordinators no longer need to manually track pickup and drop-off times. Actual ride status timestamps track timeliness and ensure SLAs are met.

Configuration Options with Your ZOLL Integration

Workflow Configurations

With your ZOLL integration, there are no set workflow decisions that need to be made. During the implementation process, Roundtrip will review the workflow with your company to understand if there are concerns or questions to address. However, community logic workflows, which are determined by the booking organization, may impact the final workflow for your company’s dispatch team.

Data Mapping Configurations

With a ZOLL integration, mapping locations for specific data points can vary. There is some flexibility in how your company may choose to map Roundtrip data points to ZOLL. These mappings can be discussed in greater detail during the implementation process.

To learn more about what data points are shared and how they are mapped within ZOLL, please view this article.

How Does the ZOLL Integration Work?

Workflow Overview

Here’s an overview of how our integration with ZOLL works throughout the lifecycle of a ride:

Click on the image below to view in full screen:

Responding to Available Rides in Roundtrip

With a ZOLL integration, Dispatchers will still need to respond to available rides within Roundtrip. Once a ride becomes available, Dispatchers will be able to submit an ETA or decline rides based on your company’s availability.

Want to learn more about responding to rides in Roundtrip? Please view this article for a step-by-step guide on how to submit ETAs and decline rides on your company’s behalf.

The experience within ZOLL will vary slightly depending on whether your company is the auto-assigned provider for the booking organization or not:

The ride will automatically flow into ZOLL once booked within Roundtrip. Your company will still need to submit an ETA within Roundtrip.

If the ride is awarded to your company, the ride details will then automatically flow into ZOLL through the integration. Your dispatch team can then assign the ride to a specific vehicle within ZOLL (more on this below).

Managing Rides within ZOLL

Once the ride details have flowed into ZOLL, your dispatch team can begin managing the ride from within the CAD:

In RescueNet Dispactch, your ride will appear in the Open Work window. If open work isn't visible, go to Module > Dispatching > Open work to open it.

Locate your ride in the Open Work Queue and drag it to an open vehicle in the Vehicle Information window. If this window isn't visible, go to Module > Dispatching > Vehicle Information to open it.

As the ride is completed – update the Ride Status to reflect the current status of the transport.

Note that these statuses may vary based on your ZOLL instance. Typical statuses include Assigned, En Route, At Scene, Transporting, At Destination, and Complete.

As Ride Statuses are updated in ZOLL, they will automatically be updated in Roundtrip.

Once the ride is completed, mark the transport as Complete. The ride status will be automatically updated in Roundtrip as well.

How to Get Support for ZOLL Issues or Questions

Getting help with a CAD-related issue or question can vary depending on the nature of the concern:

For general questions or issues specific to your ZOLL instance, we recommend contacting ZOLL’s support team directly.

If your question relates to your ZOLL integration with Roundtrip, such as rides not populating as expected or functionality concerns, please reach out to our Transportation Team at transport@roundtriphealth.com for further assistance.