Your Guide to ZOLL CAD Integrations with Roundtrip
Configuration and day-to-day workflow for a ZOLL CAD integration.
Roundtrip's ZOLL integration streamlines your dispatch workflow. Here's what to expect, from configuration through day-to-day use.
New to CAD integrations? See CAD Integration FAQs for the general benefits and getting-started info.
Configuration
Workflow: there's no required workflow decision on your end — Roundtrip reviews your workflow with you during implementation. Community Logic settings (determined by the booking organization) may affect your dispatch team's final workflow.
Data mapping: mapping is flexible and discussed during implementation. See the full data mapping reference for details.
How the Integration Works
Click the image below to view it full-screen:
Responding to Available Rides
Dispatchers still respond to available rides directly in Roundtrip — submitting an ETA or declining based on availability. See Reviewing & Managing Your Rides for the full walkthrough.
The experience varies slightly depending on whether your company is the auto-assigned provider for the booking organization:
- The ride flows into ZOLL automatically once booked in Roundtrip. Your company still submits an ETA in Roundtrip.
- If your company is awarded the ride, its details flow into ZOLL through the integration, and your dispatch team assigns it to a vehicle.
Managing Rides in ZOLL
- In RescueNet Dispatch, your ride appears in the Open Work window. (Not visible? Go to Module > Dispatching > Open Work.)
- Find your ride in the Open Work Queue and drag it to an open vehicle in the Vehicle Information window. (Not visible? Go to Module > Dispatching > Vehicle Information.)
- Update the Ride Status as the transport progresses. (Typical statuses: Assigned, En Route, At Scene, Transporting, At Destination, Complete — may vary by your ZOLL instance.)
- Status updates in ZOLL sync automatically to Roundtrip.
- Mark the transport Complete once finished — this updates in Roundtrip too.
Getting Help
- Issues specific to your ZOLL instance: contact ZOLL's support team directly.
- Issues with your ZOLL integration and Roundtrip: email transportation@roundtriphealth.com.