Getting Started - I’m a Dispatcher
New to Roundtrip? Learn the basics of navigating the portal as a Transportation Company.
What is Roundtrip?
Roundtrip is the leading digital transportation solution for better health outcomes. We provide a simple ride-ordering software that connects ride requests to a community of qualified transportation companies. The company is leading the industry in reducing appointment no-shows and creating operational efficiencies through improved ride management.
Roundtrip is built for healthcare professionals — care coordinators, social workers, nurses, and transportation companies —and offers easy-to-use online and mobile platforms that connect people with non-emergency medical transportation (NEMT). Roundtrip is a comprehensive solution which supports all levels of transport: medical cars, wheelchair vans, stretcher vehicles, ALS/BLS to deliver all trips when and where they are needed.
Roundtrip is doing more than expanding access to care; we are changing how people manage their health in their everyday lives. As we address social determinants of health and aging in place, Roundtrip is driven to deliver engaged and empowered transportation experiences for our riders.
What is the Roundtrip Community?
The Roundtrip Community is an online network that connects transportation companies to rides requested by health systems and health plans. Our Community empowers a nationwide network of credentialed, qualified transportation companies and rideshare transports to gain more access to available rides and serve riders efficiently.
It vastly improves booking efficiency by concurrently pushing ride requests out to a network of transportation companies that meet a rider’s needs and operate in the requested service area.
Check out the graphic below to review the how the Roundtrip Community works:
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Getting Started with Your Roundtrip Account
Registering as a New User
If you’ve been invited as a new Dispatcher user to Roundtrip, you’ll receive an email from us at app@rideroundtrip.com.
To get started, follow the steps below to register:
- In this email, click “Set New Password”. You will be directed to a page to create a personal password and complete your account registration.
- You will be redirected to our website at https://app.rideroundtrip.com/ to sign in. This is where you will login to access available and assigned rides for your company within Roundtrip.
Logging into Roundtrip
Once you’ve registered your account, you can begin viewing and managing rides on your company’s behalf.
To get started, follow the steps below to login:
- Navigate to https://app.rideroundtrip.com/ to sign in.
- For quick and easy access, we recommend bookmarking/favoriting this page or adding a Roundtrip desktop icon to your device for future use.
- Enter the email address associated with your Roundtrip account and press “Continue”.
- On the next screen, enter your password and click “Continue”.
- If your credentials were entered correctly, you should now be logged into Roundtrip!
- If your login was unsuccessful, you may be prompted to re-enter your credentials. If you’ve forgotten your password, you may click the “Forgot password?” link on the login page and follow these steps to reset your account.
Resources for Learning How to Use Roundtrip
With Transportation Companies constantly on the move, we know how important it is to have access to self-service training. We’ve curated a selection of key resources below to empower you to learn about Roundtrip at your own pace. Whether you are a new user or looking to refresh your knowledge, this training index will provide you with comprehensive information and step-by-step instructions to navigate Roundtrip effectively. We recommend checking out these articles below to get started on your journey with us!:
Roundtrip Basics
Get acquainted with navigating Roundtrip, identify key features and processes, and avoid common pitfalls:
Managing Your Assigned Transports
Discover how to review your company’s currently assigned rides and what happens next.
Reviewing Available Transports
Learn how to efficiently review available rides and submit ETAs on behalf of your company.
