Updating Your Company’s Profile Settings
Learn how to update your company’s profile settings within Roundtrip (i.e. service areas, rates, etc.).
Need to request a change to your Transportation Company’s settings? Contact Roundtrip directly to request changes to your company’s details including service areas, rates, and more.
For most routine updates, such as changes to your company’s contact information, vehicle offerings, service areas, service areas, etc., you can request an update by calling our 24/7 Navigation Center or by emailing our Transportation Team directly:
- (215) 774-6893
Types of Updates
You may request the following types of updates to your Company’s profile:
- Main Company Phone Number
- Main Dispatcher Name and Contact Information
- Vehicles in Scope
- Service Areas
- Hours of Operation
- Rate Changes
Information Needed for Updates
Please include the following information whether emailing our team or calling in:
- Your Name
- Your Transportation Company’s Name
- Your Contact Email Address/Phone Number
- Type of Update(s) Requested
Once your request has been received, it will be reviewed by our Transportation Team for approval. You will receive a confirmation once the update has been completed. If more information is needed, our Transportation Team may reach out to you directly before the update is completed.
Requests to Update Company Name, NPI, or TIN
If your company is undergoing a name change or merger, please contact our Transportation Team directly at transport@roundtriphealth.com for further assistance. When reaching out, please include the following information:
- Existing Company Name
- New Company Name
- New National Provider Identifier (NPI) - if changing
- New Taxpayer Identification Number (TIN) - if changing
Please note: If your company’s TIN will be changing, please also send an updated W9 Form to our Billing Team at billing@roundtriphealth.com to prevent any issues with future payments.