I’m Not Receiving Dispatcher Notifications

Notifications play a crucial role for dispatchers, providing real-time updates throughout a ride's lifecycle. They also alert your company about available rides or changes to your assigned rides. Roundtrip provides these notifications either via text or email for your convenience. You can customize your notification preferences in your Account Settings on Roundtrip - review this article for more information.

There may be a few reasons why you are not receiving notifications as expected:

You may experience a pause in notifications if your notifications have been turned off in error. To ensure your notifications are enabled, click on the icon with your initials in the upper right corner. Select “Account Settings” from the dropdown menu.

Confirm you have email and/or text notifications checked off under “Notification Preferences”. If neither option is checked, you will not receive notifications from Roundtrip.

For more information on how to configure your notifications, please review this article.

If you have email notifications turned on but are not receiving notifications as expected, your email account may be flagging these automated messages as spam. Check your email's spam or junk folder to ensure that these notifications are not being routed there in error. As a tip, it may help to add "app@rideroundtrip.com" to your email account's list of approved senders to prevent this from occurring.

If multiple or all dispatchers at your company are not receiving Roundtrip notifications as expected, the issue could be related to your company’s email provider or firewall settings. We recommend reaching out to your company’s internal IT team or designated point of contact for assistance. They may need to add “app@rideroundtrip.com” to your email provider’s list of approved senders to resolve the issue.

From time to time, users may accidentally opt out of Roundtrip’s notifications. This most commonly occurs with text message notifications. If you’ve received text message notifications successfully from Roundtrip in the past and suddenly you are no longer receiving them, this may be the issue.

Opting back in to our notifications is easy! Follow these steps to resubscribe:

Your phone carrier may be blocking Roundtrip’s automated notifications in error. This occurs because some phone carriers are sensitive to the types of automated notifications their subscribers receive. Your carrier may be flagging our notifications as an illegitimate notification or spam.

We suggest contacting your phone carrier to confirm if our notification phone number can be added to an allow list. Roundtrip’s ride notifications will be sent from (215) 309-9702 or (321) 320-9219.

If your device was turned off or was out of service at the time the notification was sent, you may not receive your notifications as expected. Often Riders experiencing this issue report that they are receiving some but not all notifications. Check to make sure your device is turned on and has adequate cellular service while waiting for your ride.

The number of rides available in your Community View can vary depending on your service area and clients needs within your service area. If you're in an area with lower ride volume, you may receive less notifications than expected for new available rides. If you are receiving infrequent notifications, this may be the reason.