I’m Not Receiving Dispatcher Notifications – Roundtrip

Notifications Are Turned Off

Click your initials in the upper right corner and select Account Settings.

Under Notification Preferences, confirm email and/or text is checked. If neither is checked, you won't receive anything.

See Account Settings for Dispatchers for the full walkthrough on configuring notifications.

Emails Are Going to Spam

Check your spam or junk folder. To prevent this going forward, add app@rideroundtrip.com to your email's approved senders list.

No One at Your Company Is Receiving Notifications

If this is happening company-wide, it's likely your email provider or firewall blocking Roundtrip's messages. Contact your internal IT team and ask them to add app@rideroundtrip.com to your approved senders list.

You Were Accidentally Opted Out

This happens most often with text messages. If texts used to work and suddenly stopped, this is likely why.

To opt back in:

Use the phone that gets your Roundtrip notifications.

Text the word START to (215) 309-9702.

Don't add punctuation, spaces, or other words — just START, or it won't work.

Your Phone Carrier Is Blocking Roundtrip

Some carriers mistake automated ride notifications for spam. Contact your carrier and ask them to allow messages from (215) 309-9702 and (321) 320-9219.

Your Device Wasn't Able to Receive It

If your device was off or had no signal when a notification was sent, you might miss it — even if others came through fine. Make sure your device is on and has service.

Your Service Area Has Lower Ride Volume

Notification frequency depends on ride volume in your area. If your service area typically has fewer available rides, fewer notifications is expected, not a technical issue.