A will call ride is a good option when you know transportation will be needed, but the exact pickup time is not yet known.

When a will call ride is booked, it is created as a placeholder in Roundtrip. Once the rider is ready for pickup, the ride must be launched before transportation can be arranged.

Depending on the type of transportation and your organization's settings, a will call ride can be launched:

The launch process varies depending on the type of transportation booked.

For rideshare trips, riders may be able to launch their ride using text messaging if text notifications were enabled when the ride was booked.

Riders may:

Once the ride is launched, Roundtrip begins searching for an available rideshare driver. The rider will receive updates using their selected notification preferences.

Learn more about Rider Notifications and Self-Service Tools.

For non-rideshare transportation, riders generally cannot launch a ride through text messaging.

Instead, the ride can be launched by:

The exact process depends on the current status of the ride.

If the ride has already been claimed by a Transportation Provider, the provider can be notified that the rider is ready for pickup and may provide an estimated arrival time.

If the ride has not yet been claimed, launching the will call makes the ride available to Transportation Providers in the Roundtrip Community.

Staff members with Roundtrip access also have the ability to launch will calls right within the portal. The next steps vary slightly depending on the level of transport booked:

To launch a scheduled will call transport, you will first need to confirm that your currently assigned group aligns with the group the transport is booked under. If your groups are not aligned, you won't be able to proceed with launching the will call.

To confirm the group the transport is booked under, review the Ride Details page. The group booked listed on the Ride Details should match your current group, seen below.

You can also verify the group the ride was booked under in the “Facility” section of Ride Details and confirming the requesting facility name.

To update your current assigned group, simply click on this field to reveal a dropdown menu. This menu will include all of the groups that you have access to within your organization. You can scroll to find the appropriate group or use the search feature to easily find a specific group.

Set the ride time in order for the ride to launch - there’s two ways to do so:

From the “Trips” Page, locate the ride that needs to be launched. Click the three dots at the end of the row and choose change ride time.

From the “Ride Details” Page, locate change ride time button near the top of the page. Click this button to continue.

To launch the ride, select Will Call, then click Set Time.

Roundtrip will begin finding a driver immediately once you click “Set Time”.

You can choose to set a pickup or drop-off time instead. These options will allow you to choose an exact time for when the ride needs to launch. Once you’re satisfied with your selection, click “Update” to save your changes and the new ride time will be set. Depending on the ride time selected, the ride may launch immediately or it will launch 5-20 minutes prior to the requested time to begin finding a driver (based on your organization’s settings).

If a Transportation Partner is already assigned to the ride:

We recommend calling the Transportation Partner directly to launch the will call rather than just setting a ride time in the Roundtrip portal. You may also contact our Navigation Center for assistance with calling the assigned Transportation Partner to launch the ride.

If the ride does not have a Transportation Partner assigned:

Set the ride time in order for the ride to launch - there’s two ways to do so:

From the “Trips” Page, locate the ride that needs to be launched. Click the three dots at the end of the row and choose change ride time.

From the “Ride Details” Page, locate change ride time button near the top of the page. Click this button to continue.

Either option will open a pop-up window for you to choose the ride time. You can choose to set a pickup or drop-off time. These options will allow you to choose an exact time for when the ride needs to launch.

Once you’re satisfied with your selection, click “Update” to save your changes and the new ride time will be set. The ride will be sent out to the Roundtrip Community to be reviewed by our Transportation Partners in the area.