Launching Will Call Transports

A will-call ride is a placeholder for when you know transport is needed but don't have an exact pickup time yet. It has to be launched before transportation can be arranged — either by you in Roundtrip, by the rider (if self-service is available), or by contacting the Navigation Center.

Launching a Rideshare Will Call

By the rider (if text notifications are on): reply GO to the will-call text, or use their secure ride link. See Rider Notifications & Managing Your Ride for details.

In Roundtrip:

Confirm your assigned group matches the ride's group (check Ride Details).

From the Trips page, click the ⋮ on the ride's row and choose Change Ride Time — or from Ride Details, click Change Ride Time directly.

Select Will Call, then click Set Time. (Or set an exact pickup/drop-off time instead.)

Click Update to save.

Roundtrip starts searching for a driver right away, or 5–20 minutes before your set time (depending on your organization's settings).

Or call the Navigation Center at (877) 396-8080 for help.

Launching a Non-Rideshare Will Call

If a provider is already assigned: call them directly to let them know the rider is ready — this is more reliable than just setting a time in the portal, since drivers on the road may not see the update right away. The Navigation Center can help facilitate this call if needed.

If no provider is assigned yet:

Confirm your assigned group matches the ride's group.

From the Trips page, click the ⋮ on the ride's row and choose Change Ride Time — or from Ride Details, click Change Ride Time directly.

Choose a pickup or drop-off time and click Update.

The ride then goes out to the Community for providers to claim.

If the ride is Medicaid-funded and needs broker authorization, that process starts once the will call is launched.

Want to know what happens after launch? See What Happens After You Book a Ride?