Ride Fulfillment measures how often rides are successfully completed — but unlike Completion Rate, it excludes cancellations outside Roundtrip's control (like duplicate bookings or changed appointments) and gives credit for rideshare disruptions that were successfully redispatched.

See the Transportation Reporting Glossary for the exact definitions and formulas behind Fulfillment Rate and Completion Rate.

Rideshare — missed connections or no drivers available: these are usually resolved through redispatch. See Troubleshooting: Rideshare Rides for the full breakdown and prevention tips.

Non-rideshare — no-shows, late arrivals, or unclaimed transports: if this happens, contact the assigned provider directly or call the Navigation Center. See Troubleshooting: Taxi, Medical Sedan, Wheelchair Van, Stretcher & Ambulance Rides.

Behind the scenes, Roundtrip's Transportation Team also reviews partner performance data — repeated no-shows or late arrivals lead to coaching, and consistently unsatisfactory partners face corrective action plans. If rides in an area repeatedly go unclaimed, the team assesses whether more providers need to be onboarded.

Location is one of the biggest barriers to fulfillment, especially for rural facilities. Roundtrip's Transportation Team takes a few approaches to help:

Note: a low or $0 threshold can reduce how many providers are willing to claim rural rides.