Account Settings for Dispatchers
This guide covers everything you can update in your Roundtrip account: your personal info, notification preferences, and your company's profile.
Getting to Your Account Settings
- Log in to Roundtrip.
- Click the circle icon with your initials in the upper right corner.
- Select Account Settings.
Your Personal Settings
Name and email address: If these fields aren't grayed out, click in and update them, then click Update. Changing your email also updates where your notifications are sent.
Mobile phone number: Click the field and enter your number, then click Update. Make sure it can receive text messages — this is also where notifications go.
Time zone: Choose the correct one from the dropdown, then click Update. This keeps your notification timing accurate.
Reset password: Click Reset Password at the bottom of the page. You'll get an email with instructions.
If your company uses single sign-on (SSO), you can't reset your password here — contact your organization's identity provider instead.
Notification Preferences
Roundtrip sends notifications by text, email, or desktop pop-up.
- Text messages come from (215) 309-9702 or (321) 320-9219.
- Emails come from app@rideroundtrip.com.
- Desktop notifications appear in real time while the Roundtrip desktop app is open.
By default, you're opted in to email notifications only. To customize:
- Go to the Notifications tab in Account Settings.
- For each ride moment (like "ride assigned" or "new ride available"), check the box for text, email, and/or desktop — turn on whichever combination you want.
- Click Update to save.
Example: want a desktop alert only when new rides are available, but text and email when one is assigned to you? Check those boxes and leave the rest unchecked.
We recommend keeping at least one notification method on so you don't miss available rides or changes to your assigned rides.
Setting Up Desktop Notifications
- In Account Settings, open the Notifications tab.
- Toggle on desktop notifications at the bottom.
- When your browser asks for permission, click Allow — this step is required for desktop alerts to work.
- Choose which ride moments should trigger a desktop alert.
Not receiving desktop notifications? Go back to the Notifications tab and check whether the setting is enabled or blocked. If it's blocked, click Setup Instructions for steps specific to your browser.
When You'll Get Notified
For rides not yet assigned to your company:
- A new ride becomes available in the Community
- An ETA decision was made and your company wasn't awarded the ride
For rides assigned to your company:
- The ride was assigned based on your submitted ETA
- The ride was assigned but still needs an ETA
- A critical detail changed and needs a new ETA
- A critical detail changed and no new ETA was submitted
- The ride was canceled
Updating Your Company's Profile
Company-level changes — different from your personal settings above — go through Roundtrip's Transportation Team directly, not through the portal.
To request an update, call the 24/7 Navigation Center or email transportation@roundtriphealth.com at (215) 774-6893.
You can request changes to:
- Main company phone number
- Main dispatcher name and contact info
- Vehicles in scope
- Service areas
- Hours of operation
- Rates
Include in your request:
- Your name
- Your company's name
- Your contact email and phone number
- What you'd like updated
Roundtrip's Transportation Team will review the request and confirm once it's complete. They may follow up if more information is needed.
Changing Your Company Name, NPI, or TIN
If your company is going through a name change or merger, email transportation@roundtriphealth.com with:
- Your current company name
- Your new company name
- Your new National Provider Identifier (NPI), if changing
- Your new Taxpayer Identification Number (TIN), if changing
If your TIN is changing, also send an updated W9 form to billing@roundtriphealth.com to avoid payment issues.
