Ride Notifications for Dispatchers
An overview of ride notifications: we'll cover how and when they are sent to keep your company informed.
Notifications are essential for Dispatchers in your company, keeping them informed about available ride requests and updates to your company’s assigned rides. Read on to learn when and how you and your Dispatchers will receive these notifications.
Dispatcher Notifications
Notification Methods
Roundtrip offer notifications via automated text message and email.
- For automated text messages, all notifications will be sent from Roundtrip’s notification phone numbers, (215) 309-9702 or (321) 320-9219.
- For email notifications, all emails will be sent from app@rideroundtrip.com.
By default, Dispatchers are opted in to receive email notifications to the email address associated with their Roundtrip account. At any time, however, Dispatchers are welcome to update their preferred notification method. This can be configured in the “Account Settings” menu on a user-by-user basis.
Configure Notifications
We’ve given a facelift to your driver profile page in Roundtrip. In addition to seeing your usual profile info, you’ll now see a new tab where you can configure which notifications you receive
Configurable Notifications
Access email and text preferences in the Notifications tab on your profile. Choose your preferences for each individual ride moment by checking the box on or off- by text, by email, or both!
For example, if you want text notifications only when new rides are available, but a text and email when one has been assigned to you, check those as on and check others off.
Click Update to save- you will only receive notifications for those ride moments you selected with a checkmark.
When Will Dispatchers Receive Notifications?
If you have notifications enabled, you’ll receive ride notifications on behalf of your Transportation Company. Notifications can vary depending on whether your company is assigned to the ride or not. You can expect to receive notifications for the following ride events:
For Rides Not Assigned to Your Company
- Ride is now available in the Community
- ETA Decision was made and ride was not awarded to your company
For Rides Assigned to Your Company
- Ride was assigned to your company for the submitted ETA
- Ride was assigned to your company but requires an ETA to be submitted
- Critical attribute of a ride was edited and requires a new ETA to be submitted
- Critical attribute of a ride was edited and your company did not submit a new ETA
- Ride is canceled
