Notifications and Critical Ride Changes
When a ride assigned to your company changes in a critical way, you're notified and may need to resubmit your ETA, even though the ride was already yours.
What Counts as a Critical Change?
Requires resubmitting your ETA:
- Pickup or drop-off time
- Pickup or drop-off location
Requires canceling and rebooking instead (too significant to just update):
- Vehicle type
- Service date
What Happens After a Critical Change
- A new ETA submission window opens.
- Your company gets notified.
- You have 5 minutes to submit an updated ETA.
- If you don't respond in time, the ride returns to the Community for any company to claim.
Resubmitting Your ETA
Follow the link in your notification to go straight to the affected ride, or find it in your assigned rides within the new window. Rides not resubmitted in time return to the Community.
Did this answer your question?
😞
😐
🤩