I Need to Report a Lost or Damaged Item
Left something behind, or did something get damaged during your ride? Here's what to do.
Roundtrip will help report the issue, but we aren't able to reimburse you for lost, repaired, or replaced items.
For Rideshare Rides
Lost an item? Try contacting the driver using the phone number from your ride notifications. This number stops working about 20 minutes after your ride ends.
Can't reach the driver, or item was damaged? Email rideqa@roundtriphealth.com or call (877) 396-8080 with:
- Your full name
- Ride ID (if you have it)
- Date and time of the ride
- What the item is (and the damage, if any)
- Your phone number and email
Roundtrip will report this to Lyft or Uber, and they'll follow up with you directly.
For All Other Vehicle Types
Lost an item, or something was damaged? First, try contacting your driver or transportation company directly.
Can't reach them? Email rideqa@roundtriphealth.com or call (877) 396-8080 with the same details listed above. Roundtrip will contact the provider on your behalf, and they'll follow up with you directly.