I’m a Rider
FAQs for Roundtrip Riders
Rider Notifications & Managing Your Ride
This article covers when you’ll receive ride notifications, how to use secure links in text messages to manage your ride, and why you may be asked to verify your identity to keep your information safe.
I Have Questions about Charges on My Credit Card
Overview of Roundtrip’s process for rides paid for by credit card.
I’m Not Receiving Rider Notifications
Learn more about resubscribing to rider notifications and troubleshooting missing notifications.
I Need to Report a Lost or Damaged Item
Overview on how to report lost or damaged items to Roundtrip.
Roundtrip Rides for Chesterfield
Learn more about using Roundtrip for Chesterfield members: we'll cover managing rides in app, self-service features, and how and when notifications are sent to keep you informed.