I’m a Rider

Getting Started
- General Information
  - What is Roundtrip?
  - Contact Us
  - How Can I Access Roundtrip?
  - Roundtrip Glossary
  - Getting Started - I’m a Dispatcher
  - Getting Started - I’m a Care Coordinator
- Roundtrip’s Offerings
  - Vehicle Types 101
  - Payer Types 101
  - Authorizations 101
- General Roundtrip Technical Support
  - How Can I Reset My Password?
  - I’m Unable to Login to Roundtrip
  - My Roundtrip Account is Blocked
I’m a Care Coordinator
- Accessing Roundtrip
  - Account Settings for Care Coordinators
  - Roundtrip Basics: How to Navigate the Roundtrip Portal
- Booking Transports
  - How to Book a Transport - The Basics
  - How to Book a Transport - Rideshare
  - How to Book a Transport - Taxis and Medical Sedans
  - How to Book a Transport - Wheelchair Vans
  - How to Book a Transport - Stretcher Vans and Ambulances
  - How to Search for or Add Riders in Roundtrip
  - I Can’t Book a Transport - My Rider is Flagged as “Inactive” or “Do Not Book”
  - Rideshare FAQs
  - PCS Forms in Roundtrip
- Managing Scheduled Transports
  - I Booked a Rideshare Ride - What Happens Next?
  - I Booked a Non-Rideshare Ride - What Happens Next?
  - Overview of Ride Statuses
  - Overview of Authorization Statuses
  - Overview of Ride Notifications
  - Editing and Canceling Transports
  - Launching Will Call Transports
- Troubleshooting Ride Issues
  - Rideshare Issues
  - Complaint about a Transportation Company
  - Why Did My Patient’s Ride Cancel?
  - My Rider has a Lost or Damaged Item
  - Rideshare Missed Connections
  - Ride Fulfillment FAQs
- Technical Support
  - I'm Unable to Book, Edit, or View Rides
  - I’m Not Receiving Staff Ride Notifications
  - Why Can’t I Find My Rider’s Information in Roundtrip?
I’m a Transportation Partner
- Accessing Roundtrip
  - Updating Your Company’s Profile Settings
  - How to Add, Edit, and Remove Dispatcher Users
  - Documentation Required for Credentialing
  - Account Settings for Dispatchers
  - I’m Not Receiving Dispatcher Notifications
- Reviewing and Bidding on Rides
  - Reviewing Rides in Your Community
  - How to Submit ETAs and What Happens Next
  - I Submitted an ETA - Why Wasn’t My Company Awarded the Ride?
  - How to Manage Your Company’s Assigned Rides
  - Monitoring Rides in Roundtrip
  - Ride Notifications for Dispatchers
  - Notifications and Critical Ride Changes
- Billing Support
  - Trip Details File
  - How and When Rides are Paid
  - How Can I Enroll in Direct Deposit?
  - I Sent Roundtrip an Invoice - Why Hasn’t It Been Paid?
  - How Can I Request a Cost Approval?
  - Ride(s) Missing from Payment
  - Cost Approval(s) Missing from Payment
  - Missing Payment for Ride(s) Not Completed after 60 Days
- CAD Integrations
  - CAD Integration FAQs
  - Your Guide to ZOLL CAD Integrations with Roundtrip
  - Your Guide to Traumasoft CAD Integrations with Roundtrip
  - Your Guide to Logis CAD Integrations with Roundtrip
- Transportation Reporting
  - Your Guide to Transportation Reporting
- Technical Documentation
  - How to Map a Traumasoft Integration
I’m a Rider
- FAQs for Roundtrip Riders
  - Rider Self Service Features
  - I Have Questions about Charges on My Credit Card
  - I’m Not Receiving Rider Notifications
  - I Need to Report a Lost or Damaged Item
  - Rider Notifications
  - Roundtrip Rides for Chesterfield
- Navigating Roundtrip’s Rider App
  - Account Settings for Riders
  - How to Reset Your Rider App Password
I’m a Admin Care Coordinator or Champion
- User Access
  - Managing User Access for Admin Users
- Roundtrip Configurations and Tools
  - Benefit Management
  - Understanding the Reports Tab: Your Guide to Roundtrip’s In-App Reporting
- Billing Support
  - Why is the Estimated Cost Different from the Actual Cost?
  - What are Additional Transportation Costs?
  - How Can I Access My Organization’s Invoices?
  - Configuring Facility Programs
  - Roundtrip Billing FAQs
- Technical Support
  - Venue Mapping Locations
- Technical Documentation
  - Identity Federation Integration Guide
  - How to Download and Transfer Files to Roundtrip Through SFTP
  - What Rider Data Points Does Roundtrip Collect and Share?
  - SFTP Eligibility File Guidelines
More

FAQs for Roundtrip Riders

Rider Self Service Features

Learn about how to use Roundtrip’s secure link to view and manage your scheduled rides.

I Have Questions about Charges on My Credit Card

Overview of Roundtrip’s process for rides paid for by credit card.

I’m Not Receiving Rider Notifications

Learn more about resubscribing to rider notifications and troubleshooting missing notifications.

I Need to Report a Lost or Damaged Item

Overview on how to report lost or damaged items to Roundtrip.

Rider Notifications

An overview of ride notifications: we'll cover how and when they are sent to keep you informed.

Roundtrip Rides for Chesterfield

Learn more about using Roundtrip for Chesterfield members: we'll cover managing rides in app, self-service features, and how and when notifications are sent to keep you informed.