I’m a Rider
FAQs for Roundtrip Riders
I Have Questions about Charges on My Credit Card
If you're paying for your own ride, Roundtrip may ask for a credit card. Here's how holds and charges work at each step.
I’m Not Receiving Rider Notifications
If you're not getting text or call updates about your ride, here are the most common causes and fixes.
I Need to Report a Lost or Damaged Item
Left something behind, or did something get damaged during your ride? Here's what to do.
Rider Notifications & Managing Your Ride
Roundtrip sends you updates about your ride by text message or automated call — in English or Spanish, based on your preference. Both come from (215) 309-9702 or (321) 320-9219.
Roundtrip Rides for Chesterfield
Roundtrip's Rider App makes it easy to manage your Chesterfield transportation — book, edit, or cancel rides right from your phone or browser, no phone call needed.