When Will I Receive Notifications?
An overview of ride notifications: we'll cover how and when they are sent to keep you informed.
Notifications play a crucial role for riders as they provide real-time updates throughout the lifecycle of a ride. Continue reading to learn about how and when you can expect to receive these notifications.
Rider Notifications
Notification Methods
Rider notifications can be configured as either an automated voice call or a text message. Roundtrip also provides notifications in either English or Spanish, based on your preference. Both automated voice calls and text messages are sent from Roundtrip's notification phone numbers, (215) 309-9702 or (321) 320-9219.
When Will Riders Receive Notifications?
If you have notifications enabled, you can expect to receive updates via your preferred method throughout the lifecycle of your ride. The notifications may vary based on the vehicle level booked:
Notifications for Rideshare Rides
For rides scheduled as a rideshare through Lyft/Uber, you can expect to receive notifications for the following ride events:
- Ride is booked in Roundtrip
- Ride is dispatched and launches to Lyft/Uber to find a driver
- Canceled ride is redispatched and launches to Lyft/Uber to find a new driver
- Driver is assigned to the ride
- Notification includes driver details (name, phone number, ETA in minutes) and vehicle details (make, model, color, license plate number)
- Ride is canceled
- Driver arrives at the pick-up location
- Reminder to launch will call ride
Notifications for Non-Rideshare Rides
For all other vehicles types excluding rideshare, you can expect to receive notifications for the following ride events:
- Ride is booked in Roundtrip
- Ride is edited in Roundtrip
- Transportation Provider is assigned to the ride
- 24 Hour Ride Reminder
- Assigned Transportation Provider indicated they are running late within Roundtrip
- Ride is canceled
