Getting Started
- General Information
  - What is Roundtrip?
  - Contact Us
  - How Can I Access Roundtrip?
  - Roundtrip Glossary
  - Getting Started - I’m a Dispatcher
  - Getting Started - I’m a Care Coordinator
- Roundtrip’s Offerings
  - Vehicle Types 101
  - Payer Types 101
- General Roundtrip Technical Support
  - How Can I Reset My Password?
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I’m a Care Coordinator
- Accessing Roundtrip
  - Account Settings for Care Coordinators
  - Roundtrip Basics: How to Navigate the Roundtrip Portal
- Booking Transports
  - How to Book a Transport - The Basics
  - How to Book a Transport - Rideshare
  - How to Book a Transport - Taxis and Medical Sedans
  - How to Book a Transport - Wheelchair Vans
  - How to Book a Transport - Stretcher Vans and Ambulances
  - How to Search for or Add Riders in Roundtrip
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  - Rideshare FAQs
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- Managing Scheduled Transports
  - I Booked a Rideshare Ride - What Happens Next?
  - I Booked a Non-Rideshare Ride - What Happens Next?
  - Overview of Ride Statuses
  - Overview of Authorization Statuses
  - Overview of Ride Notifications
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  - Launching Will Call Transports
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  - Rideshare Issues
  - Complaint about a Transportation Company
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  - Ride Fulfillment FAQs
- Technical Support
  - I'm Unable to Book, Edit, or View Rides
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  - Why Can’t I Find My Rider’s Information in Roundtrip?
I’m a Transportation Partner
- Accessing Roundtrip
  - What Documentation Does Roundtrip Require for Credentialing?
  - Account Settings for Dispatchers
  - Updating Your Company’s Profile Settings
  - How to Add, Edit, and Remove Dispatcher Users
- Reviewing and Bidding on Rides
  - Reviewing Rides in Your Community
  - How to Submit ETAs and What Happens Next
  - I Submitted an ETA - Why Wasn’t My Company Awarded the Ride?
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  - Monitoring Rides in Roundtrip
  - Ride Notifications for Dispatchers
- Billing Support
  - How and When Rides are Paid
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  - I Sent Roundtrip an Invoice - Why Hasn’t It Been Paid?
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  - How Will I Determine Which Rides Were Included in My Roundtrip Payment?
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  - Ride(s) Missing from Payment
  - Cost Approval(s) Missing from Payment
  - Missing Payment for Ride(s) Not Completed after 60 Days
- Technical Support
  - I’m Not Receiving Dispatcher Notifications
  - How Can I Integrate My Company’s CAD with Roundtrip?
- Technical Documentation
  - How to Map a Traumasoft Integration
I’m a Rider
- FAQs for Roundtrip Riders
  - I Have Questions about Charges on My Credit Card
  - I’m Not Receiving Rider Notifications
  - I Need to Report a Lost or Damaged Item
  - When Will I Receive Notifications?
- Navigating Roundtrip’s Rider App
  - Account Settings for Riders
  - How to Reset Your Rider App Password
I’m a Admin Care Coordinator or Champion
- User Access
  - Managing User Access for Admin Users
- Roundtrip Configurations
  - Benefit Management
- Billing Support
  - Why is the Estimated Cost Different from the Actual Cost?
  - What are Additional Transportation Costs?
  - How Can I Access My Organization’s Invoices?
  - Configuring Facility Programs
  - Roundtrip Billing FAQs
- Technical Support
  - Venue Mapping Locations
- Technical Documentation
  - Identity Federation Integration Guide
  - How to Download and Transfer Files to Roundtrip Through SFTP
  - What Rider Data Points Does Roundtrip Collect and Share?
  - SFTP Eligibility File Guidelines
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Overview of Ride Statuses

An overview of ride statuses within Roundtrip and how they are reflected via status badges.

Last updated on April 16, 2024

Throughout a ride's lifecycle, status badges in Roundtrip will update you on the ride's current status. Status badges can vary slightly depending on the type of transport booked:

Rideshare Status Badges

For Rideshare rides booked through Lyft and Uber, Roundtrip receives real time updates once the ride has been launched. These updates will be reflected in the ride’s status badge within Roundtrip:

Non-Rideshare Status Badges

For all other levels of transport excluding Rideshare, status badges may look a little different depending on your organization’s settings and what services are in scope with Roundtrip. In addition, some statuses are dependent on intervention by the assigned Transportation Provider so there may be some variation from ride to ride:

Still need help? Contact our 24/7 Navigation Center at (877) 396-8080 or email our Support Team at rideqa@roundtriphealth.com for further assistance. Please be sure to include the Ride ID if inquiring about a specific ride. Learn how to locate the Ride ID here.

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I Booked a Non-Rideshare Ride - What Happens Next? Overview of Authorization Statuses