My Roundtrip Account is Blocked

Need help unblocking your account? Try these steps!

Why Did Roundtrip Block My Account?

As a security measure, Roundtrip might block your account if too many incorrect password attempts are made. It’s important to make sure you are correctly entering your password when logging in to prevent your account from being blocked.

 

If your password or email address are not entered correctly, you’ll encounter an warning which confirms the details you entered do not match what is on file for your account.

 
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If your unsure if you entered your password correctly, you can click the eye icon to show the characters that you’ve already entered. This is a good way to ensure that you are entering your password accurately.

 
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How Can I Tell If My Account was Blocked?

If your account becomes blocked, you’ll encounter an error message on the login screen that states “Your account has been blocked after multiple consecutive login attempts.”.

 
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How Can I Unblock My Account?

If this happens, you can unblock your Roundtrip account by simply resetting your password.

 
Still need help? Email our Support Team at rideqa@roundtriphealth.com for further assistance with unblocking your Roundtrip account. Please include the email address associated with your Roundtrip account when contacting our Support Team.
Still need help? Email our Support Team at rideqa@roundtriphealth.com for further assistance with unblocking your Roundtrip account. Please include the email address associated with your Roundtrip account when contacting our Support Team.
 
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