I’m Unable to Login to Roundtrip
Having trouble logging in? Try these steps!
There are several reasons why you might experience issues logging into the Roundtrip Portal. Typically, these issues are due to either the method of access or an invalid password:
Check the URL
Most users should log in at app.rideroundtrip.com using their login credentials.
EHR Integrated?
If you're a Care Coordinator who’s organization has an EHR integration with Roundtrip, you may launch the portal through your EHR. Attempting to log in through other methods, (such as our Rider App), might prevent a successful login.
Reset Your Password
If you are experiencing an issue with logging in due to a password or lock out issue, follow the steps outlined in this article to reset your password.
Other Standard Pages and Resources
Account Menu
You can navigate to the Account Menu at any time by clicking on the black circle icon in the upper right corner. This circle typically contains your initials.
From the Account Menu, you can find the following options:
- Account Settings: Review and manage the settings for your Roundtrip account. For more information, see Account Settings for Care Coordinators.
- Manage: If you are an Admin user and if your organization permits, you may have the ability to manage access for other users. For more information, see Managing User Access for Admin Users.
- Your Locations: Create and manage your frequently used locations for faster booking.
- Contact Roundtrip: Contact Roundtrip’s Support Team by submitting a request through our “Contact Us” form. For other methods to contact us for assistance, please view this article.
- Sign Out: Use this option to log out of Roundtrip.
Resource Center
In the bottom left corner, you can click on the Roundtrip logo to open our Resource Center. This allows you to quickly access key information, guides, and updates right in-app.
