How Can I Reset My Password?
General support for resetting your Roundtrip password.
In this quick guide, we'll walk you through the steps to reset your password as a Dispatcher or Care Coordinator. Whether you've forgotten it entirely or simply wish to update your current one, we've got you covered!
Are you a Rider that needs help with resetting your password? Check out this article instead for next steps.
How to Reset Your Password
To update and create a new password for your account, please follow these steps:
- On app.rideroundtrip.com, type in the email address associated with your Roundtrip account and click “Continue”.
- Once you are prompted to enter your password, click the link for “Forgot Password?”
- Confirm your email address and click “Continue”.
- This will trigger a password reset email to the email address your account is registered with.
- Once you receive the email, follow the link to create a new password.
- Once completed, you can begin using your new password when logging in.
Important Note: If your organization is integrated with an identity provider for access, you may not be able to reset your password by following these steps. You will need to follow your identity provider’s steps for resetting your password.
How to Change Your Existing Password
To update and create a new password for your account, please follow these steps:
- Once logged into the portal, click on your name in the upper right corner.
- Click on "Account Settings" from the dropdown menu.
- Once in your Account Settings, scroll down to the link for "Reset Password".
- This will trigger a password reset email to the email address your account is registered with.
- Once you receive the email, follow the link to create a new password.
- Once completed, you can begin using your new password when logging in.
Important Note: If your organization is integrated with an identity provider for access, you may not be able to reset your password by following these steps. You will need to follow your identity provider’s steps for resetting your password.
Still need help? Contact our 24/7 Navigation Center at (877) 396-8080 or email our Support Team at rideqa@roundtriphealth.com for further assistance.
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