Roundtrip’s Rider App makes managing your transportation needs simple and convenient. Book rides in minutes right from your web browser or mobile device (no phone calls required). You can also reschedule or edit rides, cancel rides that are no longer needed, and keep track of your upcoming trips, all in one easy-to-use platform.

Register To Ride

Chesterfield members can learn more about registering for their Roundtrip account here.

Book a Ride

Details

In app, tap the Book Trip button.

Type in where you are (Pickup) and where you are going (Drop-off).

Choose the type of car you need (Rideshare may be the only option) and the reason for your trip.

Choose your time: Pick the date and pickup time for your ride. You can book a one-way trip or a round trip. You can be picked up immediately or schedule it for later

Chesterfield County has restrictions based on the service area and trip reason selected. You will not be able to proceed with booking if the entered addresses and/or trip reason do not meet these requirements. For questions regarding service areas, please contact Mobility Services at (804) 706-2796.

Tip for Dialysis: If you have appointments every week, you can set up a Repeating Ride so you don't have to book it every single time.

The Ride Home: You can book your return ride as a "Will-Call" ride. This means the ride waits for you to tap a button when your appointment is finished.

Payment

Select your payment method. How you pay for your ride will depend on how Chesterfield County has designed your transportation benefit.

Subsidized Rides: For Chesterfield Mobility Services members, you will see the subsidy you are receiving and be able to enter and save a credit card for the balance of your trip cost.

Once done reviewing ride and payment details, click Book Trip Now or Pay Now to complete your booking.

Tip: When a ride is scheduled, a hold will be placed on your credit card. This hold will be replaced by a charge once the ride is completed or if a missed connection fee is assessed.

Cancel or Change a Ride

If your plans change, go to My Trips and tap View Details.

To Cancel: Tap Cancel Ride. Please tell us why you are canceling.

To Change: Tap Edit Trip to change the time or place.

Ready to go home? If you booked a "Will-Call" ride, tap Launch Will Call when your appointment is over, and a driver will be sent to you.

Self-Service Features

Don’t have the Roundtrip app? No problem!

Launch your already scheduled rides directly from your text messages. After booking you will receive a secure link by text. Open the link, verify your identity, and view your scheduled ride details.

After verification, you can launch or cancel your scheduled ride. Click “I’m Ready For Pickup” to launch your will-call ride.

The Roundtrip 24/7 Navigation Center is still available to offer assistance with launching and canceling rides and can be reached at 1 (804) 277-4866.

Rider Notifications

Notification Methods

Rider notifications can be sent as either an automated voice call or a text message. Roundtrip also provides notifications in either English or Spanish, based on your preference.

Both automated voice calls and text messages are sent from Roundtrip's notification phone numbers, (215) 309-9702 or (321) 320-9219.

When Will Riders Receive Notifications?

If you have notifications enabled, you can expect to receive updates via your preferred method throughout the lifecycle of your ride. The notifications may vary based on the vehicle level booked:

Notifications for Rideshare Rides

For rides scheduled as a rideshare through Lyft/Uber, you can expect to receive notifications for the following ride events:

Ride is booked in Roundtrip

Ride is dispatched and launches to Lyft/Uber to find a driver

Canceled ride is redispatched and launches to Lyft/Uber to find a new driver

Driver is assigned to the ride

Notification includes driver details (name, phone number, ETA in minutes) and vehicle details (make, model, color, license plate number)

Ride is canceled

Driver arrives at the pick-up location

Reminder to launch will call ride

Notifications for Non-Rideshare Rides

For all other vehicles types excluding rideshare, you can expect to receive notifications for the following ride events:

Ride is booked in Roundtrip

Ride is edited in Roundtrip

Transportation Provider is assigned to the ride

24 Hour Ride Reminder

Assigned Transportation Provider indicated they are running late within Roundtrip

Ride is canceled

Not receiving your ride notifications as expected? Check out this article for more information on troubleshooting notification issues.

Roundtrip Rides for Chesterfield