Understanding Ride Status Badges – Roundtrip

Badges in the Community

Status badges in the community often include a countdown timer, showing how much time is left in the ETA Submission Window. Once that window closes, the ride is awarded to the company with the best ETA submitted so far.

Badge	What It Means
New Ride	A ride just became available. Timer shows time left to submit an ETA.
Confirm ETA	A ride you'd already won had a critical detail change. Timer shows time left to resubmit — rides not resubmitted in time return to the Community.
Responded	You or another dispatcher at your company already submitted an ETA.
Declined	You or another dispatcher at your company already declined this ride.
Available	No ETA submitted yet from your company. If there's no timer, the submission window has closed but the ride hasn't been claimed.
Preferred	Same as Available — no ETA submitted yet, timer still running.
Not Started	The ride is a will-call with no time set yet — you can't submit an ETA until one is.

Badges on the Rides Page (Assigned Rides)

Badge	What It Means
Assigned	The ride is assigned to your company.
Submit ETA	Assigned to you, but you haven't submitted an ETA yet.
In Progress — On Time	Transport is underway and on schedule.
Delayed In Progress — Late [X] mins	Transport is underway but running behind.
Completed	Transport was successfully completed.
Canceled	The ride was canceled — by the rider, ride booker, Roundtrip, or your company, depending on the reason.
Ride Edited	Part of the ride's details changed after assignment.
Auto Assigned Will Call	Automatically assigned to your company, still in will-call status.
Assigned and Authorizing	Assigned to your company, insurance authorization still in progress.
Not Started	Assigned to you, but it's a will-call with no time set yet.

Still need help? Please contact our 24/7 Navigation Center at (215) 774-6893 for immediate assistance or contact our Support Team via email at rideqa@roundtriphealth.com.