How to Reset Your Rider App Password
Only some organizations allow riders to use the Rider App.
Resetting Your Password
- Open the Rider App — either at book.rideroundtrip.com or on your mobile device.
- Tap Sign In.
- Enter the email tied to your Roundtrip account, then tap Continue.
- When asked for your password, tap Forgot Password?
- Confirm your email and tap Continue.
- Check that email for a password reset link.
- Tap the link and create a new password.
- Use your new password to log in.
Other Things You Can Find in the App
Account Menu: Tap the circle icon with your initials in the top right corner.
From here you can:
- Account Settings — review or update your account
- Manage — for Admin users only, manage access for other users
- Your Locations — save frequently used addresses for faster booking
- Contact Roundtrip — reach our support team
- Sign Out
Resource Center: Tap the Roundtrip logo in the bottom left corner for quick access to guides and updates.
Still need help? Call the 24/7 Navigation Center at (877) 396-8080 or email rideqa@roundtriphealth.com.
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