Reviewing Rides in Your Community

The Community is where the magic happens in Roundtrip. This is where all available rides are aggregated to be reviewed and claimed by Roundtrip’s network of transportation companies. As a Dispatcher, you’ll be able to view and respond to rides on behalf of your company with the click of a button.

To access the Community to view available rides, simply login to Roundtrip at app.rideroundtrip.com. Once logged in, click on the “Community” tab in the upper left corner to navigate to the Community page. From here, you can view all rides currently available to your company within Roundtrip.

On the Community page, you’ll be able to review all of the rides currently available to your company within Roundtrip. If you have notifications enabled, you will receive a notification each time a new ride is available in your Community.

By default, there’s several standardized columns to display key ride details:

To view a ride in more detail, simply click anywhere on the row for the listed ride This will navigate you to the Trip Details page for that specific ride.

To view available rides for a specific date range, click into the date field. This will open a calendar view where you can choose a preset date range. You can also select a specific date range as needed by clicking a start and end date on the calendar.

If you’re looking for a specific ride or rides booked for a specific rider, you can also use the search bar at the top of the page to search by Roundtrip’s Ride ID or the rider’s name.

The Community page will have its own unique set of badges to give you visibility into a ride’s current status within the Community. For example, these badges will show you if a ride is still in the ETA Submission Window or if another Dispatcher at your company already responded to or declined a ride.

Roundtrip has several options for you to customize your Transportation Dashboard so you can effectively filter and sort rides based on specific ride criteria:

Use the filters on the Community page to choose which rides you’d like to see based on the attributes of the ride. These filters can be found near the top of the Community page directly beneath the date field and search bar.

Rides can be filtered based on the following criteria:

The sorting feature allows you to sort rides by specific criteria in an ascending or descending order. To sort rides, simply click on the existing column headers on the Community page to begin sorting. The first click will sort the rides in descending order and the second click will sort the rides in ascending order based on the ride criteria in the column.

Customize your view on the Transportation Dashboard by using the Edit Columns feature on the right side of the page. Clicking on this feature will expand a drop down menu where you can choose which columns to show or hide.

By default, all columns are enabled. Deselect any columns you wish to hide by unchecking the box next to that column name. Once deselected, this entire column will be hidden on the Community page to streamline your view. To reenable, simply recheck the box next to the appropriate column name.

To view a ride in more detail, simply click anywhere on the row for the listed ride This will navigate you to the Trip Details page for that specific ride. This page contains all of the key information and detail about a ride. This is also where you can respond to an available ride on behalf of your company.

From the Trip Details page, you’ll be able to respond to an available ride on behalf of your company. There’s two main actions that you may take on a ride:

After you’ve reviewed the Trip Details and confirmed your company is able to accommodate the ride, you are welcome to submit an ETA. We suggest reviewing the article linked below for a full overview of how to properly submit an ETA within Roundtrip. The Submit ETA button can be found in the upper right corner of the Trip Details page.

If your company is unavailable or unable to accommodate a ride request, you can decline the ride on your company’s behalf within the Trip Details page. The Decline Ride Button can be found in the upper right corner of the Trip Details page.

Once you click Decline Ride, a pop-up window will appear, prompting you to provide additional details. Click into the Reason field to select the most applicable decline reason from the dropdown menu. You can also provide any additional context regarding the decline within the Additional Information free text field. Finally, click Decline Ride to submit your company’s response.

Once your company has declined the ride, the ride’s status badge will update to show a declined badge. From the Trip Details page for the declined ride, you can hover over the ⓘ icon to see which Dispatcher at your company declined the ride and when.

To keep your Transportation Dashboard organized, rides that are declined by your company will automatically be moved to the Declined tab on your Community page. This is to ensure you are able to efficiently view available rides that need action.

Have a change in availability? No problem! You can navigate to the Declined tab at any time to review and access your previously declined rides if they are still available in the Community. Click on the declined ride to access the Trip Details page and submit a new ETA if applicable.

From the Community Dashboard, you can also respond to rides without navigating to the Trip Details page.

Use Quick Actions to quickly respond to available rides right from the dashboard. To get started, click on the “⋮” next to any available ride in the Community to open the Quick Actions menu. Select the most appropriate action from the provided list to submit an ETA or decline the ride right from your dashboard.

Use Bulk Actions to quickly update multiple rides simultaneously right from your dashboard. To get started, click the checkbox next to any available rides in the Community that you would like to decline.

Once all applicable rides are checked, click “Decline Rides” to decline all selected rides. You will be prompted to enter a decline reason before the action is completed. The decline reason entered will apply to all selected rides in the previous step.