Contact Us
Still need some help? Find our contact information here.
Contact Us
Need help? Here's every way to reach us, and when to use each one.
Method | Best For | How |
Phone | Urgent issues, rides in progress, technical support | Call the 24/7 Navigation Center at (877) 396-8080 |
Help Center form | Non-urgent questions, investigating a past ride | Click Contact Us at the bottom of this page |
Email | Non-urgent questions, investigating a past ride | |
In-app request | Non-urgent questions, investigating a past ride | Use Contact Roundtrip in the Roundtrip Portal |
Contacting us about a specific ride? Include the Ride ID so we can help faster. Requests by form or email get a reply within 24–48 business hours.
Finding Your Ride ID
The Ride ID is a unique number our team uses to find your ride — no personal health information needed. The Ride ID is found on the top of the Ride Details page.
About the Navigation Center
Our Navigation Center is staffed 24/7, 365 days a year, since healthcare doesn't stop at 5pm. Call (877) 396-8080 anytime for a live agent. Here's what our agents handle:
Ride Assistance — Monitoring rides behind the scenes and staying in touch with transportation partners to help ensure rides are claimed and completed on time.
Ride Investigations — Looking into rides that didn't go as planned, and logging complaints for tracking when needed.
Technical Support — Troubleshooting the Rider App and Roundtrip platform. If an issue can't be solved on the call, it gets escalated to our internal team.
Ride Booking and Support — Editing rides, launching will-calls, canceling, and checking ride status or benefit usage. If your organization has phone booking enabled, riders can also book directly through the Navigation Center.
Authorizations — If your organization uses Roundtrip for authorizations, our team requests them for insurance-paid rides and keeps the status updated in the portal.