How to Add, Edit, and Remove Dispatcher Users
If your company has multiple dispatchers, we strongly recommend a separate Roundtrip account for each person, not one shared login.
Why Individual Accounts Matter
- Better experience — shared accounts can't be personalized, and multiple people on one login can cause unexpected logouts.
- Better accountability — with individual accounts, it's always clear who acted on a ride or made a change.
- Better security — you can restrict or remove one person's access without affecting anyone else.
- Better coverage — training multiple dispatchers means rides don't stall if one person is unavailable.
Adding a New Dispatcher
- Click the icon with your initials in the upper right corner.
- Click Invite Dispatcher.
- Fill in the new dispatcher's name, email, and phone number.
- Click Send Invite. They'll get an email to set a password and log in.
Editing or Removing a Dispatcher
Email the Transportation Team at transportation@roundtriphealth.com with:
- The dispatcher's name and email address
- What you need done — an account edit or a removal
We'll confirm once the update is made.
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