Cost Approval(s) Missing from Payment

How to troubleshoot when a cost approval requested by your company was not included in your Roundtrip payment.

There’s a few reasons why you may be missing additional transportation costs from your payment. This usually occurs because:

1. The additional transportation cost request was not submitted to Roundtrip.

2. The additional transportation cost approval request was submitted to Roundtrip but was denied.

3. The ride was booked as either patient paid or insurance paid.

4. If facility paid, Roundtrip is not the payment intermediary. See more details on facility paid rides and payments by Roundtrip in this article.

 

Still unsure why this additional cost was missing from your payment? Please email our Billing Team at billing@roundtriphealth.com for more information. Please include the specific Ride ID for investigation.