Preview: The New Ride Details Experience
On August 4th, we're introducing an updated Ride Details experience.
Preview: The New Ride Details Experience
On August 4th, we're introducing an updated Ride Details experience designed to make it easier to find information, monitor transportation, and manage rides.
The new layout surfaces key ride information in a single view, reducing the need to scroll or expand sections while keeping your existing workflows intact.
What's Changing?
Improved Layout
Ride Details has been redesigned to make important information easier to find.
You'll now see key ride information in a more organized layout, including:
- Ride status and progress
- Rider information
- Clinical needs
- Payer information
- Trip details and logistics
- Assigned transportation provider details
New: Responses Tab
A new Responses tab provides greater visibility into how transportation providers engaged with a ride throughout the Community process.
With the addition of the responses tab you will now be able to:
- See which providers were offered the ride
- View provider responses and their submitted ETAs
- Understand how a provider was selected- down to the second
- Review ride progression through the transportation community
This additional transparency can help when reviewing ride assignments or investigating transportation delays. In the example below you can see the ride was first offered to a preferred provider. While this provider did submit their bid first, the ride ultimately goes to the transportation provider with the best ETA.
How Does It Work?
The Responses tab allows you to follow a ride through each stage of Community assignment.
Typical progression may include:
- Preferred providers are offered the ride first
- The ride opens to the broader transportation community if needed
- Providers submit ETAs
- A transportation provider is selected based on Community logic and ride configuration
You'll be able to expand each stage to see how providers interacted with the ride throughout the process.
What Stays the Same
- Your existing Ride Details workflows remain unchanged
- All current Ride Details functionality remains available
- No action is required before launch
Learn More
Looking for a complete overview of the Ride Details page and available actions?
