CAD Integration FAQs
Learn more about CAD integrations with Roundtrip.
In the transportation industry, efficiency and accuracy are crucial. For ride bookers and dispatchers alike, keeping track of pickup times, monitoring rides, and ensuring smooth communication between drivers, care teams, and patients are essential. With so many tasks at hand, CAD (Computer-Aided Dispatch) integrations can revolutionize how your company manages operations and communicate updates with key players.
What are the Benefits of a CAD Integration with Roundtrip?
A CAD integration with Roundtrip can offer a host of advantages for your company to enhance efficiency, accuracy, and customer/employee satisfaction:
Enhance Operational Efficiency
Eliminate manual entry of scheduled transports from one system to another so dispatchers can focus on other essential tasks.
Improve Data Accuracy
Streamline your company’s billing processes by automating repetitive tasks and minimizing data entry errors.
Increase Ride Transparency
Provide care teams and riders more comprehensive ride status updates, allowing them to easily monitor ride progress in real time and have riders ready for transport on time.
Customer Satisfaction
Increase customer satisfaction among the care teams and riders your company serves through improved communication, ride transparency, and billing accuracy.
Employee Satisfaction
Increase employee satisfaction by eliminating tedious manual tasks and freeing up dispatchers to work on other tasks to improve operational workflows.
Which CAD Integrations Does Roundtrip Support?
Roundtrip currently supports integrations with ZOLL, Traumasoft, and Logis systems. Our team is also working on integrating with other CAD systems - stay tuned for more updates!
How Can My Company Get Started?
If you’re interested in integrating your company’s CAD system with Roundtrip, we recommend reaching out to our Transportation Team via email at transport@roundtriphealth.com for more information.
How Our CAD Integrations Work
CAD integrations are the best way to get accurate pickup times, status updates, and performance metrics through Roundtrip. Here’s an overview of how a CAD integration with Roundtrip works:
What are the Key Workflows and Configuration Options for CAD Integrations?
Each CAD integration varies slightly depending on the CAD system your company uses. Please refer to the dedicated pages below for details on each integration type:
How are Data Points Mapped in CADs?
Depending on the type of CAD integration, the mapping locations for specific data points can vary. To learn more about what data points are shared with CADs and how they are mapped, please view this article.
I’m Have a Issue or Question About My CAD Integration
Getting help with a CAD-related issue or question can vary depending on the nature of the concern.
- For general questions or issues specific to your CAD system, we recommend contacting your CAD provider’s support team directly.
- If your question relates to your CAD integration with Roundtrip, such as rides not populating as expected or functionality concerns, please reach out to our Transportation Team at transport@roundtriphealth.com for further assistance.