CAD Integration FAQs
General benefits, supported systems, and how to get started with a CAD integration.
A CAD (Computer-Aided Dispatch) integration connects your dispatch system directly to Roundtrip — no manual copying of ride details between systems.
Benefits
A CAD integration with Roundtrip can offer a host of advantages for your company to enhance efficiency, accuracy, and customer/employee satisfaction:
More Efficient Operations
No manual entry of scheduled transports between systems, freeing up your dispatch team
More Accurate Data
Fewer manual entry errors, smoother billing.
More Ride Transparency
Care teams and riders get real-time ride status, so riders are ready on time
Better Customer & Employee Satisfaction
better communication and billing accuracy for the people you serve, less tedious manual work for your team
Which CAD Integrations Does Roundtrip Support?
ZOLL, Traumasoft, and Logis today, with more in progress.
How Our CAD Integrations Work
CAD integrations are the best way to get accurate pickup times, status updates, and performance metrics through Roundtrip. Here’s an overview of how a CAD integration with Roundtrip works:
How Can My Company Get Started?
If you’re interested in integrating your company’s CAD system with Roundtrip, we recommend reaching out to our Transportation Team via email at transport@roundtriphealth.com for more information.
Getting Started
Interested in integrating your CAD system with Roundtrip? Email our Transportation Team at transportation@roundtriphealth.com.
How Data Is Mapped
Mapping locations for specific data points vary by CAD system — see the dedicated guide for your system:
- Your Guide to ZOLL CAD Integrations with Roundtrip
- Your Guide to Traumasoft CAD Integrations with Roundtrip
- Your Guide to Logis CAD Integrations with Roundtrip
For the full list of data points shared and how they're mapped, see this reference.
Getting Help
- Issues specific to your CAD system: contact your CAD provider's support team directly.
- Issues with your CAD integration and Roundtrip (like rides not populating as expected): email transportation@roundtriphealth.com.