Your Guide to Traumasoft CAD Integrations with Roundtrip – Roundtrip

Roundtrip’s partnership with Traumasoft delivers a seamless integration experience, designed specifically for transportation companies and their dispatch teams. Whether you’re already integrated or just exploring your options, this article will breakdown what to expect with this integration including key benefits, configuration details, and a step-by-step guide of how this integration will streamline your dispatch workflow.

Benefits of a Traumasoft Integration

There are a host of benefits to integrating your company’s Traumasoft instance with Roundtrip, for both healthcare providers and their transportation partners. Here are just a few:

Simplified, Efficient Workflows: Say goodbye to copy & pasting! This integration can follow current workflows within Traumasoft, reducing manual effort.

Key Ride Information At Your Fingertips: Medical necessity and physician certification statements are sent directly to Traumasoft, and more accurate patient data leads to easier billing.

Centralization of All Rides: Keep track of all your rides across multiple facilities and decrease distracting phone-in requests to dispatch.

Less Human Error: Patient information is pulled directly from the hospital EHR and automatically sent to Traumasoft, removing the need for manual input.

Easily Manage Fleet Operations: Assign and reassign rides to your fleet with the click of a button, maximizing fleet productivity.

Real-Time Status Updates: Ride Bookers and Care Coordinators can easily monitor the patient’s ride with up-to-date ride status updates.

Improved Ride Detail Visibility: Vehicle map tracking keeps you informed of vehicle locations* and shows specific driver details, including first and last name.

*This is dependent upon your company’s vehicle locator/GPS technology.

Systematic Timeliness Data Capture: Care Coordinators no longer need to manually track pickup and drop-off times. Actual ride status timestamps track timeliness and ensure SLAs are met.

Configuration Options with Your Traumasoft Integration

Workflow Configurations

With your Traumasoft integration, there are no set workflow decisions that need to be made. During the implementation process, Roundtrip will review the workflow with your company to understand if there are concerns or questions to address. However, community logic workflows, which are determined by the booking organization, may impact the final workflow for your company’s dispatch team.

Data Mapping Configurations

With a Traumasoft integration, there is standard data mappings that is done. These mappings can be discussed in greater detail during the implementation process. Currently, there is little to no flexibility in how your company may choose to map Roundtrip data points to Traumasoft.

To learn more about what data points are shared and how they are mapped within Traumasoft, please view this article.

How Does the Traumasoft Integration Work?

Workflow Overview

Here’s an overview of how our integration with Traumasoft works throughout the lifecycle of a ride:

Click on the image below to view in full screen:

Responding to Available Rides in Roundtrip

With a Traumasoft integration, Dispatchers will still need to respond to available rides within Roundtrip. Once a ride becomes available, Dispatchers will be able to submit an ETA or decline rides based on your company’s availability.

Want to learn more about responding to rides in Roundtrip? Please view this article for a step-by-step guide on how to submit ETAs and decline rides on your company’s behalf.

The experience within Traumasoft will vary slightly depending on whether your company is the auto-assigned provider for the booking organization or not:

The ride will automatically flow into Traumasoft once booked within Roundtrip. Your company will still need to submit an ETA within Roundtrip.

If the ride is awarded to your company, the ride details will then automatically flow into Traumasoft through the integration. Your dispatch team can then assign the ride to a specific vehicle within Traumasoft (more on this below).

Managing Rides within Traumasoft

Once the ride details have flowed into Traumasoft, your dispatch team can begin managing the ride from within the CAD:

Rides may be created in the Incoming Pool or CAD Grid within Traumasoft.

As the ride is completed – update the Ride Status to reflect the current status of the transport.

As Ride Statuses are updated in Traumasoft, they will automatically be updated in Roundtrip.

Once the ride is completed, mark the transport as Complete. The ride status will be automatically updated in Roundtrip as well.

How to Get Support for Traumasoft Issues or Questions

Getting help with a CAD-related issue or question can vary depending on the nature of the concern:

For general questions or issues specific to your Traumasoft instance, we recommend contacting Traumasoft’s support team directly.

If your question relates to your Traumasoft integration with Roundtrip, such as rides not populating as expected or functionality concerns, please reach out to our Transportation Team at transport@roundtriphealth.com for further assistance.