How Will I Determine Which Rides Were Included in My Roundtrip Payment?
How to read a Trip Details file to reconcile ride payments.
Each payment processed by Roundtrip will include a corresponding Trip Details File. This file specifies the rides included in your payment and the amount paid to your company for each ride, including any additional transportation costs if applicable.
Here’s a breakdown of each data point that is included on the Trip Details file for Transportation Providers:
Column Header | What Information is Provided |
Scheduled Start Time | The scheduled start time for the ride within Roundtrip. If the ride was a will call that was not launched but was completed, this will just say “Will Call”. |
Ride ID | The Ride ID for the ride being paid out. |
Trip Vehicle Type | The type of vehicle the ride was booked with. |
Hospital Name | The name of the group the ride was booked under (in Organization > Group format) |
Program Name | The program the ride was booked under for the group listed above. If no program was selected during booking, this will just show as “(blank)”. |
Pickup Address | The scheduled pick-up address for the ride within Roundtrip. |
Dropoff Address | The scheduled drop-off address for the ride within Roundtrip. |
Patient Name | The name of the Rider that was transported. |
CC Name | The name of the Ride Booker. |
Mileage | The total scheduled mileage for the ride (this is only the ride distance and does not include any dead mileage). |
TX Provider | The name of the Transportation Provider that completed the ride. |
TX Payment | The total amount the provider was paid for the ride, including any additional transportation costs. |
Billing Notes | Any miscellaneous notes from the Billing Team. For providers, this often includes any approved transportation costs (i.e. “Includes $100 dead mileage & $25 cancellation fee). |
Need help with locating your Trip Details File? View this article for more details.
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