When a Medicaid Discharge is booked, the trip is pushed to the appropriate Medicaid Broker within 10 minutes. Please note that Medicaid has a 30 minute - 3 hour ETA for all discharges.
If the patient is eligible for transportation coverage, the Current Status will change to On Time in your RoundTrip Dashboard; This change will occur after RoundTrip has completed coordinating transportation with the Medicaid Broker which could take 5-20 minutes.
You will also see the following updates in the portal if you click the View button next to the trip:
Authorization Status marked as Authorized
Broker Name – Phone Number
In the Authorization Notes you will see an ETA range
If you would like to get a status update within this window, please email firstname.lastname@example.org we will contact Medicaid and return a status update.