What happens if the trip is not able to be authorized by Medicaid?

If the patient is ineligible for transport or additional information is required, you will be notified via email, text, or auto voice call. You can specify your notification preference when booking the ride.

• If more information is needed, the email notification will state what exactly is needed, as well as a link to the portal to view the ride details and update the information.
• If an authorization is denied, the email notification will include the reason behind this.

In addition to receiving a direct notification, you will see the following updates in the portal:

Red bar at the top of your Roundtrip Dashboard indicating that a trip has been marked as Incomplete and will need to be updated

Current Status will say Info Needed.

You can click on the trip in the dashboard to view additional information related to the authorization status.