If the patient does not have a cell phone, the best option is to put the number in the patient’s profile that should be contacted with transportation updates. Often times this would be a nursing station, discharge center, or front desk worker depending on your department’s workflow. Make sure to select Voice Call under the Ride Notifications section in the patient’s profile in order to ensure that the number you chose is not texted with ride updates.
Articles in this section
- What happens if the trip is not able to be authorized by Medicaid?
- How much notice is required for a Medicaid paid ride?
- How do I report lost and found items?
- How much notice is required for a facility paid Medical Sedan/Taxi or Wheelchair transport?
- When should I select a Lyft vehicle? When should I select a Medical Sedan/Taxi?
- What should I do if my patient does not have a cell phone?
- How long do Lyft vehicles wait for patients?
- What should I do if my patient has a cane/walker/wheelchair but can get in and out of the vehicle on their own?
- What happens if a Lyft trip is canceled by the driver? What happens if the trip is canceled for due to a “patient no show?”
- When will my facility be charged a cancelation fee?