If the driver cancels the trip or if you cancel the trip prior to a driver being assigned to the trip, there will be no cancelation fee. However, if the driver arrives at the pickup location and the patient does not get into the vehicle there will be a cancelation fee.
Articles in this section
- How do I book a ride with an "invalid" pickup or drop-off address?
- What notifications will I receive for insurance-paid trips?
- How do I monitor a brokered discharge ride?
- What should I do if I forget my password?
- What happens if the trip is not able to be authorized by Medicaid?
- How much notice is required for a Medicaid paid ride?
- How much notice is required for a facility paid Medical Sedan/Taxi or Wheelchair transport?
- When should I select a Lyft vehicle? When should I select a Medical Sedan/Taxi?
- What should I do if my patient does not have a cell phone?
- How long do Lyft vehicles wait for patients?